paypal case with ebay account

[Nutrition12]

hi guys so a customer wants a refund on a product they were allergic to which isnt really my fault, however they have opened a case on paypal the problem is the ebay account was attached to a paypal address which is now limited and blocked. ive told her to return the product and i will give her a refund the issue is will paypal look into deep enough to realize the ebay id is associated with a banned paypal account and possibly ban my new paypal account?

therefore im thinking of just giving her a refund or will it be ok?

[Pandoras_box]

Originally Posted by Nutrition12

hi guys so a customer wants a refund on a product they were allergic to which isnt really my fault,

Who told you that?
You sold it to her, you're liable. You should not sell food / nutritional supplements on eBay without product liability insurance especially if your supplier is outside the EU or cannot be traced within the UK. [/QUOTE]

Originally Posted by Nutrition12

however they have opened a case on paypal the problem is the ebay account was attached to a paypal address which is now limited and blocked. ive told her to return the product and i will give her a refund the issue is will paypal look into deep enough to realize the ebay id is associated with a banned paypal account and possibly ban my new paypal account?

therefore im thinking of just giving her a refund or will it be ok?

I wouldn't think about it twice especially if you can afford it. Why jeopardise your business by contemplating weather a refund is Ok or not? A refund is going to make your problem disappear and keep PayPal at the gates for now.

[james_112233]

Refund him/her and be done with it.

If you are running a business you need to add these "ad-hoc" costs in to your business plan.

[Nutrition12]

Cheers guys bit the bullet and refunded her

[Nutrition12]

Originally Posted by Pandoras_box

Who told you that?
You sold it to her, you're liable. You should not sell food / nutritional supplements on eBay without product liability insurance especially if your supplier is outside the EU or cannot be traced within the UK.

I wouldn't think about it twice especially if you can afford it. Why jeopardise your business by contemplating weather a refund is Ok or not? A refund is going to make your problem disappear and keep PayPal at the gates for now.[/QUOTE]

No one has it as we sellthem as food supplements its like getting allergic from fish at restaurant you can't tell them to refund your food bill i would of faught it tillthe end but i dont want to jeopardise a good business i have going for this case :(