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  #1  
Old 09-03-2009
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Default Talking to an american

Ok I do not mean to sound racist but does anyone have any tricks for getting an american on the phone. Ive just done so much better with them than I have with the outsourced customer service reps. Seems like the only time I can always get an american is if my account is limited. If I ask to speak with a supervisor I just get an phillipinian, or indian "supervisor" who doesnt really help.
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Old 09-03-2009
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Haha, not racist at all. Got to hate that crap though for sure. Don't know of many tricks though :(
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Old 09-04-2009
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Call ebay customer support during their regular business hours and ask to be transferred to a paypal rep. Ebay have direct contacts to Paypal customer service reps located in the USA. From my experience I always get an "AMERICAN". They may ask you for an item # as well.
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Old 09-04-2009
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^^^Hehe. Lot of great minds here
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Old 09-04-2009
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Quote:
Originally Posted by BooMer View Post
Call ebay customer support during their regular business hours and ask to be transferred to a paypal rep. Ebay have direct contacts to Paypal customer service reps located in the USA. From my experience I always get an "AMERICAN". They may ask you for an item # as well.
Not bad but then youre playing with fire with telephone linking. I buy tracfones for all my accounts to have numbers associated in the area where my account is generated and we all know how ebay and paypal like to put you on hold. Is there a non 800 number for ebay?
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Old 09-04-2009
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^^^About 12 dozen ebay numbers:
eBay Contact Information America/Canada

1-800-322-9266 (eBay Customer Service Number Toll Free America & Canada)
1-800-717-3229 (eBay Customer Serive Number Toll Free America & Canada)
1-866-304-3229 (eBay Marketing Toll Free America & Canada)
1-408- 376-7400(eBay General Phone Number Toll Number)*****
1-408-376-7401 (eBay General FAX Number Toll Number)
1-408-376-7419 (Gary Dellabo, ebay Strategic Partnership's Group Toll Number)
1-408-376-7517 (eBay General FAX Number Toll Number)
1-408-376-7205 (eBay Investor Relations, Tracey Ford Toll Number)
1-408-376-7458 (eBay Media Relations, Hani Durzy Toll Number)

1-801-545-2276 (eBay President, Direct Number Salt Lake City Toll Number)
1-408- 376-7514 (TOLL FAX Number) Ryan Downs, Senior Vice President Operations, PayPal, Inc. and eBay Inc.
1-801-545-1853 (eBay Accounts, Christa, Accounts Specialist, Salt Lake City Toll Number)

Those in bold are fine
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Old 09-06-2009
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actually found a way i think. worked 3 times so far. When you call go with the option "claims" i realized before that even when i had a claim number it would still be like "we cant find the status" and just send me to a customer service rep who was always american. So ive been doing that and when it asks if i have a claim number i just say no and everytime I get taken to the american call center.
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Old 09-07-2009
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is getting an american rep better then foreigner?
to me, it seems like the foreign rep. always are wanting to make you satisfied..
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Old 09-07-2009
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i have NO luck with the outsourced reps. they are good if its a policy you know and you just want to get something done ie your item has been delivered and you want your funds released but they have no power to do anything and provide very bad information that can get you limited from my experiences. And its much easier to get a friendly tone going with the americans just because they understand slang/banter etc.
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Old 09-07-2009
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^^^Agreed. The outsourced workers read from a script. They have no ability to deviate from that. Hence problems arise with contact.
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gotcha...will keep that in mind
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Old 09-12-2009
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god man just use social engineering and keep insisting think outta the boX!
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