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Default Paypal asking for supplier invoice (second hand goods)

Hi all,
Paypal has restricted my non stealth (real account) they are asking for supplier invoices for electronic goods sold in January. I do not have invoices as I buy macbooks and iphones from gumtree and shpock that need repair. I fix/repair them then re-sell on ebay for profit.
This happened with my stealth account too. With that one I explained I bought off other auction sites and just re-sold for profit. They did not like that answer so permenantley closed my paypal.
I don't want my real account to go the same way. Any advice on what I can tell them this time, or can someone help with generated the required supplier invoices?
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Default Re: Paypal asking for supplier invoice (second hand goods)

Here is more info on what they are asking for

Check that you've answered all questions and provided all information we
ask for to restore your account as soon as possible.

- Provide a valid copy of your proof of identity (passport or driving
licence)
- Provide a copy of any invoices from your suppliers for the
electronics sold in January. An invoice is an original bill of sale
referencing where you purchased or acquired the items you're selling
along with the name and phone number of your supplier. *Note: We can't
accept Pro Forma invoices as valid unless accompanied by proof of
payment.

Please reply to the following questions in the step "Check your Primary
Email for Instructions
- Give a projection of the volumes you expect to receive each month for
the next 6 months (specify currency).
- Do you post from inventory or drop-ship?
- What percentage of items sold are drop-shipped?/What percentage of
items sold are held in stock?
- Provide tracking numbers/proof of delivery for the following
transactions received into your PayPal account:
- Transaction ID:0AU12815M8100584G - 03/01
- Transaction ID:7U455568CK2935546 - 05/01
- Transaction ID:5SH03481U1978781P - 05/01
- Transaction ID:4DP40001GE3443422 - 05/01
- Transaction ID:2CF840130Y638061H - 07/01

To complete this request, you can upload the necessary documents as
follows:
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Default Re: Paypal asking for supplier invoice (second hand goods)

This is a huge part of my yearly income and cant afford to lose this account.
I am happy to pay someone to help me provide the information they require to avoid my account getting closed
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Default Re: Paypal asking for supplier invoice (second hand goods)

Is this a private account, sounds like it is and they want you to convert to a business account. Then they simply want you to explain your business model.
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Default Re: Paypal asking for supplier invoice (second hand goods)

Hi,
no it is a business account. I just need to know if I should be honest and tell them I buy from shpock and gumtree to resell on ebay for a profit. Or I should attempt to get supplier invoices to keep paypal happy. Last time I told them I buy from gumtree on a stealth account I had they just permenantley banned from paypal
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Default Re: Paypal asking for supplier invoice (second hand goods)

I don't know the answer, but I could make a good guess. Once bitten.....
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Default Re: Paypal asking for supplier invoice (second hand goods)

Is getting invoices something you could help with or would you be able to point me in the right direction of anyone that may be able to help? Happy to pay for this service
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Default Re: Paypal asking for supplier invoice (second hand goods)

It's a tough one. I would say be honest. For the invoices hand write some receipts that you would normally ask for when you pay someone cash and just scan and submit those. And because everything else is real paypal should be happy with that. Just telling them you don't have any receipts or invoices is a definite no. But giving them something is better than nothing.

Let us know how you get on.
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Default Re: Paypal asking for supplier invoice (second hand goods)

Quote:
Originally Posted by Jonnybravo View Post
Hi,
no it is a business account. I just need to know if I should be honest and tell them I buy from shpock and gumtree to resell on ebay for a profit. Or I should attempt to get supplier invoices to keep paypal happy. Last time I told them I buy from gumtree on a stealth account I had they just permenantley banned from paypal
can you call them first ? tell them the truth and see what is their reaction?
did they ban you because you bought from Gumtree or because they found out you have a stealth account?
plenty of Ebay sellers buy used goods ,refurbish and resell on Ebay

Last edited by agent006140; 1 Week Ago at 08:03 AM.
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Default Re: Paypal asking for supplier invoice (second hand goods)

I can try calling them. I just did not want to give them any info at all until I got some advice here. A friend of mine owns a uk registered business and said he could give me an invoice and say I bought some laptops from him due to his office refurb. This is a legit account with great ebay feedback and did not want to screw it up by doing the wrong thing. I don't think 1 invoice from him though would justify the volumes of repaired laptops I sell. Think I have sold maybe 16 since November all delivered and positive feedback received from ebay customers which equates to over 10k in sales in last couple of months alone
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Default Re: Paypal asking for supplier invoice (second hand goods)

I think that ebay are following Amazons lead. They only want refurbished apple product to be sold my a select few megasellers.

I dont think it's anything against you, you just dont fit their approved refurber profile.
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Default Re: Paypal asking for supplier invoice (second hand goods)

how did you pay your sellers on Gumtree etc?
If they are regular sellers who have access to these used goods,ask them to give you statement /invoice or even listings on Gumtree
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Default Re: Paypal asking for supplier invoice (second hand goods)

Quote:
Originally Posted by agent006140 View Post
can you call them first ? tell them the truth and see what is their reaction?
did they ban you because you bought from Gumtree or because they found out you have a stealth account?
plenty of Ebay sellers buy used goods ,refurbish and resell on Ebay
That would be a permenant ban
He is fixing electronic devices and offering no warranty
the buyer has 6 month to file a case if anything was to go wrong with it, paypal see this high risk
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Default Re: Paypal asking for supplier invoice (second hand goods)

Quote:
Originally Posted by ckev26 View Post
That would be a permenant ban
He is fixing electronic devices and offering no warranty
the buyer has 6 month to file a case if anything was to go wrong with it, paypal see this high risk
This.

Plus buying second hand and not having a receipt for it. You could be handling stolen goods ...
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Default Re: Paypal asking for supplier invoice (second hand goods)

plenty of Ebay sellers sell refurbished goods on Ebay,there is even one category for parts and ??scraps where buyers cannot file INAD .
Are they mostly AAPL products?
AAPL now sells on AMZN and AMZN is kicking the third party resellers of refurbished AAPL out,so they are selling on Ebay.
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Default Re: Paypal asking for supplier invoice (second hand goods)

Quote:
Originally Posted by agent006140 View Post
plenty of Ebay sellers sell refurbished goods on Ebay,there is even one category for parts and ??scraps where buyers cannot file INAD .
Are they mostly AAPL products?
AAPL now sells on AMZN and AMZN is kicking the third party resellers of refurbished AAPL out,so they are selling on Ebay.
yeah everything gets dumped on ebay
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Default Re: Paypal asking for supplier invoice (second hand goods)

I offer warranty with all apple items I sell. I offer 90 days.
I don't sell than as refurbished. I either sell them as used or for parts if I cant repair.
So basically my account is screwed either way?
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Default Re: Paypal asking for supplier invoice (second hand goods)

Quote:
Originally Posted by Jonnybravo View Post
I offer warranty with all apple items I sell. I offer 90 days.
I don't sell than as refurbished. I either sell them as used or for parts if I cant repair.
So basically my account is screwed either way?
Really? well you should be a business seller!
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Default Re: Paypal asking for supplier invoice (second hand goods)

I am a business seller!!!
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Default Re: Paypal asking for supplier invoice (second hand goods)

it is not all apple items I sell. I often buy electric equipment that is damaged to try and fix and sell on. Such as radio's, printers, coffee machines ect.
Would it be an idea to try and get an invoice from like a auction house and say I bought most items in 1 bulk electronics listing of spares and repairs?
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Default Re: Paypal asking for supplier invoice (second hand goods)

ok then supply invoices to them like they asked and hope for the best,
Just make invoices up yourself
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Default Re: Paypal asking for supplier invoice (second hand goods)

but if I make the invoices wont they check to see if they are real companies I use?
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