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"We can't verify its you"
 

Paypal won't let me withdraw any money

"We can't verify its you"

Tried adding a new bank but didn't work. Been like this for weeks now

Called them and they wanted to ask questions but said I had no credit history at my address so they couldn't proceed.

Then they said i have to stop using a VPN and if i log in after 24 hours without the VPN it should let me access the money.

I can get a fresh IP and login but I highly doubt i will be able to withdraw the money. I've used this account for 4 years with the same vpn and no issues before now


Is it worth adding a new phone number and verifying it?

Re: "We can't verify its you"
 

Same exact issue I'm going through

Re: "We can't verify its you"
 

If you can get a new ip why not try it as they suggest? might not work but whats too lose.

Re: "We can't verify its you"
 

i'm doing that tomorrow but just posting for some advice since i know its not going to work

if i tether my mobile phone to my PC will the new IP address from there be ok if i've never used my phone with papyal before?

Re: "We can't verify its you"
 

did paypal advise how to proceed to get the funds?

Re: "We can't verify its you"
 

No issue to do that.

Just make sure you put the phone in flight mode and then take it back out before creating a wifi hotspot.

Re: "We can't verify its you"
 

you could try to send the money to a person or shop where you have sent money in the past

Re: "We can't verify its you"
 

Try do what they told you to do.. It mainly depends on the usefulness of this particular account. You seem so sure that it won't work, but I still suggest you try it so long you don't waste your resources trying to get it working.

Re: "We can't verify its you"
 

i connected via my phone tether and tried again. Got a bit further this time and it actually let me add the bank account sort and account number.
But then it encountered and "unknown error" and wouldn't complete.
Before doing this i also added a new phone number and verified it

Re: "We can't verify its you"
 

now coming up with the same error again

even after verifying new number and connecting with fresh local IP

any ideas anyone?

Re: "We can't verify its you"
 

How often do you try?
I would suggest let it rest for a couple days and try again.

Re: "We can't verify its you"
 

Seeing as you added a new phone number, you will probably have to wait for a few weeks before being able add new bank which is part of their internal security.

Re: "We can't verify its you"
 

several weeks really?

already got too much money in there i can't get to :(

Re: "We can't verify its you"
 

Whenever PP say something like:

"Oh, you'll have to add a social security to get the account unlocked"

"Oh, you have to get off VPN and use your home IP"

ppl need to remember that this is BULL****. They are trained to say these things but
they are not the solution to the problem. Basically they are just lieing.

I have had one of these issues a few months ago and got the same lines from PP.
In the end, 2 weeks later a rep looked at my account and said "Dunno why the system blocked the withdrawal", then unblock it and it's been normal since.

Re: "We can't verify its you"
 

i think she just wanted to say something so i'd hang up. throw me bone

fingers crossed i'll try again in a week or 2

Re: "We can't verify its you"
 

Something happened to one of accounts a month ago where I couldnt withdraw money. .paypal keep giving me a message....after 5 days I was able to butbthey took 72 to send it...I think when you start getting these problems your account will be limited..after that withdraw I was limited...

Re: "We can't verify its you"
 

The first and easiest solution is to let the acc to rest for few days after that other solution can be tested

Re: "We can't verify its you"
 

Agree on not trying to withdraw funds right away

Re: "We can't verify its you"
 

waited 9 days to try again and now getting

"Sorry, we are not able to process your request. Please try again later"

I'm doubtful just waiting is going to fix this :(

And i have £200 a day going in there at the moment that i can't access

Re: "We can't verify its you"
 

I would stop that £200 a day going in there - especially if there is a chance it could get locked for 180 days and then the fight really starts :(

Re: "We can't verify its you"
 

well i don't want to lose £200 a day in revenue
or risk losing one of only two paypal accounts i have remaining that have been running 5+ years by switching to one of those :(

Re: "We can't verify its you"
 

You already are losing £200 revenue a day because that revenue you can’t access ... trust me in 10 days time when you have £2000 locked up it’s going to hurt more ... as much as it hurts stop right now and try to get that PayPal up and running again