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- PayPal Talk (https://www.aspkin.com/forums/paypal-talk/)

- - Inad paypal case help (https://www.aspkin.com/forums/paypal-talk/134799-inad-paypal-case-help.html)

rob105100

04-02-2020 03:43 PM

Inad paypal case help

This is kinda a crazy situation. I sold a $60 hair item and the buyer opened a INAD case because the box was open. It automatically accepted the return so I was waiting for a return that never came. PayPal closed the case in the buyers favor because "I didn't respond the case". The chat rep swore up and down that I loss the case because i didn't respond so when I showed proof i did respond, he changed it to I'm not covered by seller protection in this case. The email said the buyer must return the item and they didnt, so what can I do about this or get my funds back? If anyone knows the policy real well, is there anything i can say to a rep?

agent006140

04-02-2020 07:24 PM

Re: Inad paypal case help

is this Ebay order?
I have never heard of Paypal authorises return,it has to be the seller unless he does not respond.

PepsiCoin

04-02-2020 07:35 PM

Re: Inad paypal case help

Quote:

Originally Posted by agent006140 (Post 1082117)

is this Ebay order?
I have never heard of Paypal authorises return,it has to be the seller unless he does not respond.

are you sure?

agent006140

04-02-2020 08:51 PM

Re: Inad paypal case help

Ebay top rated sellers can ask Ebay to automatically accept return,but not aware Paypal would do so.
thats why I ask if this is an Ebay transaction,Ebay has 30 days moneyback guarantee

PepsiCoin

04-02-2020 09:01 PM

Re: Inad paypal case help

Quote:

Originally Posted by agent006140 (Post 1082130)

Ebay top rated sellers can ask Ebay to automatically accept return,but not aware Paypal would do so.
thats why I ask if this is an Ebay transaction,Ebay has 30 days moneyback guarantee

are you top rated?

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