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Dilemma....
 

Here's my dilemma...

I paid for a ps5 pre order from a big ish retailer, during the order process their website crashed, but they took the PayPal payment. I called them and they said there's no order under my name nor address and so I'll get a refund within 5 days. 2 weeks passed and no refund, I called them again and they said there is a order created and they'll email it to me. No email came through (even spam). I spoke to them another 5 or 6 times and each time they either say there is no order created under my name or address OR that there is a order.

It all got frustrating so I opened a PayPal dispute.

They've been talking in PayPal messages on the dispute and have asked whether I want a refund or not. This time they've actually given an order number in the same message too!

So here's my dillema, I want the ps5. But, the PayPal dispute closes tomorrow! What should I do? Escalate it to a PayPal claim or let it close and if I want my money back I can contact PayPal to get them to reopen the dispute? Since they can see the retailer messaged saying they can refund it.

Re: Dilemma....
 

just take the refund....

Such a hassle for a video game machine.

Re: Dilemma....
 

If you don't escalate it, the case will be closed without an option to be reopened again.
So you should escalate it.

Re: Dilemma....
 

I feel your pain, but do you really want to risk losing $400+? Escalate it

Re: Dilemma....
 

If the seller has asked you whether you want the refund or not OP (as you wrote), you should take the refund and escalate as well to avoid closing the dispute

Re: Dilemma....
 

if you paid via card than you can take the item otherwise dont trust the site

Re: Dilemma....
 

if buyer escalates to get Paypal involved,the fund will be locked up and then the seller cant refund but wait for Paypal to decide,