eBay Suspended & PayPal Limited Forums - Can't access paypal account

Hi, i created a new paypal account and connected it with the 2 factor microsoft authenticator, but when i try to login using the security code of the authenticator it appears a screen with written "We're sorry, we couldn't confirm it's you".
I can't access the account so i can't remove the 2 factor request.
Is there a way for recover the account? I tried to change the password but it didn't solve the problem.

SaiJin

02-11-2022 03:05 PM

Re: Can't access paypal account

is the computer and phone time in sync?

James342

02-11-2022 03:14 PM

Re: Can't access paypal account

Quote:

Originally Posted by SaiJin (Post 1184734)

is the computer and phone time in sync?

yes it is in sync

@NasterXchange

02-11-2022 06:35 PM

Re: Can't access paypal account

Quote:

Originally Posted by James342 (Post 1184730)

change your browser and IP.

SaiJin

02-11-2022 07:53 PM

Re: Can't access paypal account

is this an Italian account and you're just using your own Italian home IP?

James342

02-12-2022 12:45 AM

Re: Can't access paypal account

Quote:

Originally Posted by SaiJin (Post 1184745)

is this an Italian account and you're just using your own Italian home IP?

yes it is in this way

James342

02-12-2022 07:01 AM

Re: Can't access paypal account

Quote:

Originally Posted by @NasterXchange (Post 1184742)

change your browser and IP.

i tried using a different browser and a different ip but i still have the same problem

rsot	02-12-2022 09:06 AM

Re: Can't access paypal account

Was it already verified with bank and/or confirmed with a cc?

James342

02-12-2022 10:02 AM

Re: Can't access paypal account

Quote:

Originally Posted by rsot (Post 1184779)

Was it already verified with bank and/or confirmed with a cc?

no, it wasn't

Roy3805

02-15-2022 12:44 AM

Re: Can't access paypal account

The only thing I can tell you is wait after 3 days before trying to log back in. If that doesn’t work you have to contact support

James342

02-15-2022 03:49 AM

Re: Can't access paypal account

Quote:

Originally Posted by Roy3805 (Post 1184975)

The only thing I can tell you is wait after 3 days before trying to log back in. If that doesn’t work you have to contact support

ok thank you

rsot	02-15-2022 07:27 AM

Re: Can't access paypal account

Quote:

Originally Posted by Roy3805 (Post 1184975)

The only thing I can tell you is wait after 3 days before trying to log back in. If that doesn’t work you have to contact support

Nice tip - hope it works out

James342

02-23-2022 08:17 AM

Re: Can't access paypal account

Quote:

Originally Posted by Roy3805 (Post 1184975)

The only thing I can tell you is wait after 3 days before trying to log back in. If that doesn’t work you have to contact support

I tried after 3 days but it didn't work, so i just stopped trying.
I didn't asnwer you in private because it says this: "Sorry, you can only send messages to the Marketplace Sellers group until you have 25 posts."

Luminary

02-23-2022 12:20 PM

Re: Can't access paypal account

Quote:

Originally Posted by James342 (Post 1185813)

Why not chatting it up with support to see if it can be resolved

James342

02-24-2022 02:48 AM

Re: Can't access paypal account

Quote:

Originally Posted by Luminary (Post 1185828)

Why not chatting it up with support to see if it can be resolved

It is just a stealth account so i prefear to not contact them because if they ask me to show them documents i can't

rsot	02-24-2022 05:09 AM

Re: Can't access paypal account

Which browser have you tried?

James342

02-24-2022 07:32 AM

Re: Can't access paypal account

Quote:

Originally Posted by rsot (Post 1185866)

Which browser have you tried?

firefox and opera

Roy3805

02-24-2022 09:10 AM

Re: Can't access paypal account

You prolly messed up changing browsers. Always use the browser used for creation until you age the account.

James342

02-24-2022 02:06 PM

Re: Can't access paypal account

Quote:

Originally Posted by Roy3805 (Post 1185899)

You prolly messed up changing browsers. Always use the browser used for creation until you age the account.

ok thank you

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