Forum

dispute for big transaction
 

hey guys ,I sold something to a buyer in US for around $4000 he paid

through paypal and I shipped his order after 3-4 days but there was some

problem with the tracking number, for whatever reason it was not showing on

ups website so he went and opened a dispute because of this issue . I called UPS

and they solve the problem the tracking number is now working fine and the

package is in transit .

I emailed the buyer and gave him the news about tracking number and told

him you will receive the package by end of this week. but he replied and said

doesn't want this order anymore and he want his money back !!!

he escalated the dispute he claimed I shipped the package late and he has no use for it !!!

what will happen ? what should I do guys ?

Thanks guys,

what you will need to do is fax/email paypal the proof of postage, including the receipt and form with the tracking number... if you have all this you will be fine...
go into your paypal, resolution centre, open the dispute and there will be options on how to send info, i usually scan my receipts and email it to them, never had a problem as long as you have the proof
i have had paypal clear the payment within a day, usually a few days.
you will,no doubt, get negative feedback for this... but as long as you get your money its a small price to pay