10 years old Stealth Indonesian PP, stuck in password reset loop

[james1965]

Hi,

I have one Indonesian stealth account since almost 8-10 years. Since 8-10 years I am using same cookies and browser and use same Tuxler VPN to login and make transactions.

Everything seems fine but one week before when I received usual payments from some companies (receiving payments from same company since 4-5 years) then I tried to login by my usual method but I was asked to change password for security reasons. I tried to change, got PIN at email, entered PIN but then instead of password reset page, another and only option "Get SMS" appears however I don't have access to that mobile number which was used 8-10 years before.

Then I waited for 24 hours and tried again but same result. However when I tried to deposit funds via another site like Hosting site or Donation site then I get message "Welcome Back! We recognize you on this device" and I was also able to deposit $10 at hosting account. At this stage when session was active and my PP account was in logged in condition, I also tried to open dashboard or other pages directly by pasting urls but again I get that username/password form.

Then I waited for almost 4 days to get out of this security loop but today again same results. Again today when I tried to deposit funds through one hosting website I got message "Welcome back! We recognize you on this device ...".

Please help me how can I reset password when I don't have access to that mobile phone and its stealth account. I am avoiding to call or contact help center because they can ask for further documents which I don't have.

How to get out of this security-loop and reset password. If I get into this once then I would like to add one mobile number and also update VCC.

Thanks for helping me.


James

PS: I don't have any idea how PP support deals with kind of problem that's why I am hesitating to contact them.

[agent006140]

I tried to change, got PIN at emai
---
where is that email?

[phaz0rz]

You could try logging in from another browser but without access to the phone number, I don't think it'll work. Calling is probably the only thing that may help.


To be clear, you're able to make payments using the balance but you can't login to your dashboard?

[agent006140]

At this stage when session was active and my PP account was in logged in condition, I also tried to open dashboard or other pages directly by pasting urls but again I get that username/password form.

---did you or did you not get into your Paypal account?

[agent006140]

He is not the only one who leaves a dead cell phone number in his account,why cant they take care of their paypal account by removing a dead phone and replacing it with a working one?
Paypal doe snot do business in Pakistan,do you think it has found out you are actually in Pakistan ?