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Old 07-26-2010
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Default ebay Dispute Closed, PayPay still holding funds

I recently had a buyer file an Item Not Received dispute against me on eBay.

It was nonsense, I had tracking showing it was delivered, USPS left the package with a neighbor or something and the Buyer finally ended up getting it.

When this dispute is filed with eBay my PayPal account shows -$500 for a Temporary Hold while eBay investigates this dispute.

After the buyer filed this dispute, the item shows up the next day so he CLOSES the dispute.

eBay sends me a message that says this dispute is now CLOSED and I don't need to do anything else, thanks for working things out with the buyer, etc.

Buyer Leaves me Positive Feedback.

OK, So I go to PayPal and the Temporary Hold on my account for the $500 I was paid for this item is STILL being Held. My account is NEGATIVE $500 now and has been for 4 days...

Why is paypal still holding these funds now that the dispute is CLOSED???

Will I EVER see these $$$ again??

I don't want to call paypal or eBay because I don't want them to suspend my account... You know how they are... Years ago I had a problem and had to start over. All it takes is ONE CALL or ONE LITTLE SLIP UP and Bang, your suspended again...
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Old 07-26-2010
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Breathe in, breathe out - bit of patience - if after 72 hours, no update then call in - should be no problem.
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Old 07-26-2010
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It happened to me on my real (now suspended) account a year ago. I just called in and let them look at the dispute. They apologized and lifted the hold within a few minutes. If you want wait for a few more days, then call them...
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Old 07-26-2010
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Quote:
Originally Posted by winter334 View Post

I don't want to call paypal .
Sure you do. Nothing here is shady. A customer jumped the gun, filed a claim, got item, removed claim

Just tell them that....
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Old 07-28-2010
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Default PayPal Hold was Lifted after Phone Call

I called eBay, spoke with Customer Service and they said Hold would be lifted within 24 hours.

Then just to be sure I also called PayPal, spoke with their Customer Service, they also said Hold would be lifted within 24 hours.

Sure enough, within about 8 hours, Hold was lifted and my funds were restored.

The key is you must CALL eBay in order to get these holds lifted.

Thanks to everyone who posted here!! You were RIGHT!!
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Old 07-28-2010
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Well done - you kept your cool and no fear.
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