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Old 06-30-2011
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Cool Paypal payment reversal by Bank of buyer?

Hi, a week ago I sold an Ebay item and yesterday I got a message from paypal that the payment has been held since the buyers bank has claimed it as being "unauthorized".

I contacted the buyer, he told me that his paypal account was compromised a few days ago and many big transactions were done on it, although what he purchased from me was a legitimate transaction, so he has asked his bank to take charge and charge-back all the payments he had made.

Now he tells me that he will be making a new paypal account in a few days and then send me the payment though that account.

I currently have a dispute in my paypal account against this transaction and I have the buyers email admitting he has received the E-Product he paid for. Paypal wants to hear my side of the story and possibly some evidence.

So could you guys tell me how I should tackle this issue?

Thanks.

Last edited by munrznnw; 06-30-2011 at 08:11 AM.
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Hi, can I get any help on this guys?
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Old 06-30-2011
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Tell Paypal - pass on the emails you have
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Has paypal already refunded the money or are they holding it to either release it to me or the bank/buyer? I ask because if they have already refunded then no point in crying over spilled milk.

Secondly, if I mention to them that I sold the sender an E-Product that too through Ebay, wouldn't that mess up my Paypal account and possibly Ebay account as well?
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Quote:
Originally Posted by munrznnw View Post
Has paypal already refunded the money or are they holding it to either release it to me or the bank/buyer? I ask because if they have already refunded then no point in crying over spilled milk.
Sorry I don't know - only you have that information

Quote:
Originally Posted by munrznnw View Post
Secondly, if I mention to them that I sold the sender an E-Product that too through Ebay, wouldn't that mess up my Paypal account and possibly Ebay account as well?
Are you being serious or joking with us?
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Old 06-30-2011
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Well Paypal informed me that the payment is being "Held" and they want to hear from me. So it means that they still have the funds right?

What would I be joking about?
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Old 07-01-2011
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How much do you value your TRS? Do the right thing and stop bothering us over a couple of bucks for an e-crap. You don't have a tracking number, you have no case.

You should also review eB's policy on digitally delivered goods or kiss your TRS goodbye.
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Thanks for being so blunt guys. But isn't the point of these forums to discuss things which you have doubts about and seek help/guidance from more knowledgeable and experienced users.

Last time I checked hardly anyone on these forums follows all the rules and policies set by paypal/ebay. So why giving me such harsh replies?
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Quote:
Originally Posted by munrznnw View Post
Thanks for being so blunt guys. But isn't the point of these forums to discuss things which you have doubts about and seek help/guidance from more knowledgeable and experienced users.

Last time I checked hardly anyone on these forums follows all the rules and policies set by paypal/ebay. So why giving me such harsh replies?
If you think we have been harsh on you then I apologise but the simple fact is the game is getting harder to play every day and compared to the nightmares we see on here your comments about Ebooks were/are seen as a wind up or a joke.

Give the money back and resolve the issue. You can then move on and earn more money.

Know when to hold em and know when to fold em

Now fold em

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Thanks, the buyer has sent payment from a different Paypal account. So will give this information to Paypal and ask them to refund the money.

By the way when I went to the "Take Action" page through this Refund Ticket, it gave me three options:

1) Provide proof that the buyer has received the product
2) Provide proof that you have refunded the money
3) Take liability of this report (which probably means: yes I'm guilty refund him)

So in my case where apparently the Buyer/Bank has claimed an un-authorized payment if I want to refund him because this was a misunderstanding, if I select option three, would that have any effect on my account? I mean will Paypal give me a strike or note my account with something stupid/bad?

Thanks in advance!
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I've never come across that before - sorry
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I hope someone else could be as helpful as you and post a reply soon.

P.S

You like that popcorn a lot eh :D
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LOL - I prefer Belgian chocolates but no one will buy me any:D
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Take #3 and close the case. Your account will be find and transaction will be refunded.
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Hi, thanks for the reply, like I said would that have an effect on my Paypal account in terms that Paypal give me a strike or note my account with some stupid remarks or anything which would make it a high risk for limitation? My account is verified and no wrong info has been used. It is also a 5 year old account.
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It should certainly be strong enough to take that hit. Be pro-active "I have an unhappy customer and so I want to make them happy"

Bullsh*t baffles brains every time

That will be one box of Belgian Chocolates please
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Like GT said, be super nice and close the case as quickly as possible.

And yes, I do have experience with this on 2 accounts and they are still Top Rated Sellers.

*** Special note for ALL cases in general: Whenever possible, never make Pa yP al decide what to do with the case. Take initiative on your part as the seller and do whatever it takes to close the case immediately.
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Okay thanks guys. I feel very relieved talking to you guys.

P.S

Special popcorn coming up
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