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Old 11-16-2011
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Default Please help: Funds held

Please help! I set up a Paypal business account recently for receiving donations from my blog. The account has no real info and only exists so that donors don't see my real name when they send payments.

Today I decided to try and send the funds from this account to my real account. I selected payment option 'gift' to avoid problems. However, Paypal immediately limited the business account and placed a 'temporary hold' on the payment!

They sent me an email saying:

We need more information about this transaction. Please log in to your PayPal account, click the "Resolution Centre" tab, and provide more information by 22/11/2011.

If you need to provide information by fax, click and print a cover sheet: <URL>

Please fax proof of postage or proof of refund to <number>.

We recommend that you do not post the item until our investigation is
complete. If you've already posted the item, please log in and let us know where you posted it.

We have placed a temporary hold on the funds until we complete our
And currently when I go to my real account it gives me this form to fill out in the resolution centre:

Where did the buyer ask you to send the item?

What best describes your transaction?
None of the Above
Non-Physical Goods
Buyer picked Up Goods

Please provide additional details about this transaction. For example, any email correspondence you had with the buyer.
Any idea what answers I should do? Should i just say it was a gift? Or would it be better to say service? Or would it be better to get a postage receipt for something/anything to "prove" that I've sent something???

Please help!
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