Hi,
I was a victim of fraud by a ebay user a while ago, they used the loophole of filing a chargeback and i lost my money thru paypal and they kept my product.
ive been in disputes with paypal for many months on this to no avail.
recently after the tv show Today Tonight a current affairs program aired a story on Ebay/Paypal and the problems with it.
that very night i decided to give one more stab at getting my money back from paypal who charged me a chargeback fee of $30 as well... here is the email i sent paypal.
the email address i sent it to was:
PPA_riskmanagement@paypal.com
--------------------------------
This is a formal letter for a demand of my funds that
were settled as a chargeback for case number
Chargeback Settlement (Unique Transaction ID
#4LU67xxxxxxxxxxx)
I am requesting full return of my funds including
chargeback settlement charges paypal imposed on me.
After witnessing paypal on Today Tonight on Channel 7,
i now recognize paypal and ebay as comitting fraud.
I am officially requesting money that was debitting
from my paypal account to be refunded to me, failure
to do this will enforce me to take legal action
against paypal. This is what i WILL do.
1. I will call Today Tonight and give them my official
complaint to follow up the story against ebay and
paypal.
2. I will be recording my story with my mobile phone
and i will upload my video to ALL video hosting sites
including YouTube, Google Video etc..etc..
3. I will go to my solicitor and enforce a Cease &
Desist notice to paypal to return my funds, otherwise
i will file a claim with the small claims court
4. I will make an official complaint about my story
with the ACCC in australia
5. I will cancel my paypal account and forever lobby
against ebay and paypal for their bad service.
I am sick to death of PayPal not acknowledging my
attempt to get this case fairly resolved.
At the end of the day YOUR SYSTEM has a loophole,
people can purchase with paypal then file a chargeback
and i will lose my product and my paypal money.
THIS IS NOT THE END. IF I DO NOT GET ANY SATISFACTION
FROM PAYPAL THIS TIME ROUND, I WILL OFFICIALLY FOLLOW
UP WITH THE STATEMENTS MENTIONED EARLIER.
--------------------------
seems harsh right, but i dont care its my money that was stolen from me.
guess what a few days later i got an email from paypal, stating that a full refund will be credited to my paypal account in the next 5 days.
they gave no explanation as to why they just said it was won in my favor (again).
as soon as the money was available i transfered it to my bank account, now they cant touch it.
it looks like if you try hard enough and persue long enough and threat hard enough you will get what you want. it worked for me.
hope this helps some people out.
cya.