want to update on the latest outcome of this as it may help other who got themselves into a similar situation to know what to expect.
so the guy waited until 3 days before the deadline to send me back the hardware, as expected it's missing 2 main parts ( i guess he needed those as replacement), also one corner of a metal pin was bent, you can clearly see he took a piler and bend it to show physical damage & reason for not as described case - the teeth mark are still visible.
I sent the ebay high value guy an unboxing video along with photos of the physical damage and teeth mark, indicating there is no way a metal pin would get bent and damaged like this during shipping while in full foam protection, also the fact the bent pin doesnt affect the hardware function at all. That the key is 2 parts are missing.
I sent 2 emails, never heard a response back. Instead my ebay and paypal account went into their automatic workflow which says tracking indicate you received package -> refund issued to buyer -> pay your account or we limit you and send to collection agency -> both ebay and paypal account limited -> i am at this stage, i am sure the next step is the collection agency.
Those ****ers at the ebay high value department are the absolute worst assholes, they take no responsibility and just don't care at all, the regular customer service is much better by comparison.
I had a similar experience with their high value dept a few years back, the guy mistakenly closed the case thinking it was a different one, even the closing comment he put is for the wrong case. But he refused to reopen or help, kept yelling on the phone saying decision is final there is no one else you can talk to. Basically once it goes through their system noone can touch it. Of course i was using my real account that time, i filed with BBB and ca's consumer affairs dept. Then got a call from their vp or something. a week or so later ebay sent me a check for the full amount, and a response via email saying they will looking into training their staff better...
Anyway getting sidetracked - bottomline if you use stealth you are pretty much ****ed in item not as described cases (i am not sure if above temper proof seal etc..will work, you can try). But if you are using real account, dont give up, those assholes at high value dept will always try to stonewall you, they wont do anything else but follow the computer process. Instead go file with bbb, consumer affair etc.. you will get your money back.
Last edited by newdude05; 08-13-2013 at 01:04 PM.
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