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  #1  
Old 09-26-2013
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Default Pasting a layer of your real address for returns?

If I were to pay for shipping in returns, I can't print my real address from my PayPal stealth. Is it possible to save the label from my PayPal with the stealth address in there, save as PDF and then paste a layer of my real address there and send it to the customer to print it out themselves? I'm thinking that there may be problems in that the tracking number embedded on the barcode might be different than of course the real address. The post office might think wtf?
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Old 09-26-2013
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Default Re: Pasting a layer of your real address for returns?

Use a 3rd party shipping service ( Stamps.com for example ).

All your problems will be solved.
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Old 09-29-2013
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Default Re: Pasting a layer of your real address for returns?

You could save it as PDF and send it to the customer for printing themselves - you would need their e-mail address - not via eB messaging system.
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Old 09-30-2013
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Default Re: Pasting a layer of your real address for returns?

Quote:
Originally Posted by glacier922 View Post
If I were to pay for shipping in returns, I can't print my real address from my PayPal stealth. Is it possible to save the label from my PayPal with the stealth address in there, save as PDF and then paste a layer of my real address there and send it to the customer to print it out themselves? I'm thinking that there may be problems in that the tracking number embedded on the barcode might be different than of course the real address. The post office might think wtf?
Here's your first hurdle.

The buyer may not have a printer. May be beyond their capabilities to do the label.

Now, if there is the issue of a return, you need to step up your customer service & appear helpful. You are in containment mode. (Keep the buyer happy).

Use a third party service (stamps com as mentioned). Present the buyer with a professionally created label.

Looks good for you.

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Old 09-30-2013
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Default Re: Pasting a layer of your real address for returns?

what i do is get 50-100 labels from vista print, and put those on to cover stealth address incase of returns or post office returns. So i know i get package back if undeliveriable as well. And if customer wants return just tell them you haven't had chance to change address so send back wants on label
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Old 09-30-2013
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Default Re: Pasting a layer of your real address for returns?

A lot of unnecessary work.

I have a mom and pop mail box for all returns.

If I have a return which is seldom, I send that address to the customers email address and never through ebay system.

I have them return it to

RETURNS DEPT
C/o Ebay business name
123 main st
Anytown, USA

I tell the customer you must have it post marked within 3 days of my authorization or it will not be accepted and will be returned to you.

My descriptions are also clear. Any returns must have my approval and an RMA number on each package. Any return not authorized by me and without the RMA number wont be accepted and you will not be refunded.
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  #7  
Old 10-01-2013
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Default Re: Pasting a layer of your real address for returns?

How do you guys save a postage as pdf from stamps.com? I am trying it right now, and they make me use their own software which does not allow me to print as pdf.
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