What shall I do with international-Austria buyer - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 11-13-2013
Subscribed [VIP]
 
Join Date: Oct 2013
Posts: 110
Thanks: 60
Thanked 2 Times in 2 Posts
Activity: 0%
Longevity: 47%
iTrader: (0)
Default What shall I do with international-Austria buyer

An Austria buyer purchased a dress from my ebay account (now the account is suspended) on 9/18/13. I sent the dress next day or two with flat rate envelope to Austria (I did not know it is a non track country). On 10/10/13, she filed with Paypal said it is not delivered. I upload tracking to Paypal, but it only show up to leave US. Then on 10/14/13, Paypal judge to refund buyer. When I called them, they said once I have delivery confirmation, I can always call Paypal.

I send buyer 5 emails to follow up on 10/23,10/24,10/28,10/29,10/30 to check if she got the item. But she never respond.

I wrote to Austria postal office and was told it is signed by her husband on 10/17/13. I provided email to Paypal. Paypal did not change decision. I was very surprised and called Paypal. Paypal employee does not even know why and they he said asked Austria postal office to put tracking number in their response. I did so and faxed to Paypal. Now Paypal again said email can not be used as evidence. I will need to have Austria postal office to issue an official letter.

I told Paypal that if you don't trust my email then you should contact Austria postal office directly to confirm the truth.

At this point, I would like to get suggestions to let me know what I should do. I have send request to Austria Postal Office to see if they can help to write such a letter. Anybody know what is the official name for this kind of letter?

But I don't know what else I can do.

Any suggestion will be really appreciated.

Forgot to mention that both Paypal and ebay account got limited and suspended.

This is a $270 transaction.

Thank you.
Reply With Quote
The complete step-by-step guide to get back to selling today!

Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
International shipping 25 feedback ( buyer feedback or seller feedback ) mercurial333 Subscriber Discussions 4 10-19-2011 04:22 AM
ebay austria account - how to sell mrlincoln eBay Suspensions 0 01-31-2011 03:43 PM
international buyer -- never rcd item, neg feedback se2er eBay FeedBack 3 12-18-2009 09:12 PM


Aspkin Group

All times are GMT -5. The time now is 06:29 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts