There's also a new option where you can request a buyer to change the negative feedback. I think it's 5 requests per 1000 items you sell though, but it's definitley worth it considering 1 out of 100 can make you 99%, and he probably put you at 0 of 5 dsr scores, and this is what they look at more so now, than the actual percentage.
Also, don't forget about the reply to feedback option. You can't post a url in the feedback, but you can always state your side of the case.
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