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  #1  
Old 11-22-2013
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Default PayPal Dispute

I just had a buyer through global ebay buy an electrical item from me. I have tracking numbers on everything.
He filed a dispute through paypal saying the "item is not as described" In the dispute he admits that he plugged in the item without the proper converter and burned out the item. He also tells paypal that he doesn't want to send the item back to me for a refund because he doesn't know how. And that he thinks we are being lazy because we suggested he use his manufactured warranty since he didn't want to send the item back.
I have proof that I asked him to send the item back and we would refund him, (this requirement is also listed in the listing) I also have proof that I tried to help him by suggesting that he use his warranty.

So my question is this, will I win?
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  #2  
Old 11-22-2013
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Default Re: PayPal Dispute

Have you escalated to paypal staff to review it yet?
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Old 11-22-2013
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Default Re: PayPal Dispute

Predicting the outcome of any situation involving eb or pp is like looking at a pregnant woman and being able to determine the sex, eye & hair color of the unborn baby. What does matter is the mood of the eb person making the determination of the dispute.
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Old 11-22-2013
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Default Re: PayPal Dispute

No I have not esculated it yet. I wondered if I should. This is my first one and have no idea what the expect.

LOL Joessnooze. Great Analogy and a bit scary.
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Old 11-22-2013
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Default Re: PayPal Dispute

Unfortunately Joessnooze is 100% on the money with this one!
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Old 11-22-2013
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Default Re: PayPal Dispute

my experience is
1.always check buyer or seller feedback when you deal in expensive items
2. never expect that pp decision will be just.. I personally dealt with them,, my customer raised dispute for refund '' item not described' i screwed his records , responded,, customer returned the items and and I emailed customer that I am happy to refund but wonderfully the customer lost his case even he provided tracking number ,, I received the items back and found they were really faulty, I have requested pp to make refund to him,,,
3. if you want to contest they contest like devil'' never submit or yield' even you have to go to the court. pp always avoids court notices and cases.
4. never speak the truth if you want to win on pp,, trust me you will lose,,, just focus how you win and you will win,,,,
5. Never take pp decisions serious as they are decided just for formality'' just move on and move on.. sooner or later everyone has to see the dark side of pp ,,, best of luck
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