paypal transaction says "canceled" but its not. I cant issue a partial refund! - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 12-20-2013
Senior Member
 
Join Date: Mar 2012
Posts: 1,289
Thanks: 65
Thanked 85 Times in 77 Posts
Activity: 20%
Longevity: 59%
iTrader: (0)
Default paypal transaction says "canceled" but its not. I cant issue a partial refund!

Help, one of my transactions are showing in Paypal as "Canceled". However it is not canceled.
I am trying to issue a refund in shipping costs to the buyer, but it says I can only issue a full refund since this has been canceled.

Its clearly a computer glitch, but how do I go about fixing this?! I forget the DOB I used when I created the account, so is it safe to call?!?!
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 12-21-2013
Senior Member
 
Join Date: Jun 2012
Posts: 924
Thanks: 36
Thanked 57 Times in 52 Posts
Activity: 0%
Longevity: 58%
iTrader: (1)
Default Re: paypal transaction says "canceled" but its not. I cant issue a partial refund!

They've had a huge amount of glitches lately. All of my accounts say I can't send money because my account access is limited but none of them were.
Reply With Quote
  #3  
Old 12-21-2013
Junior Member
 
Join Date: Jul 2011
Posts: 94
Thanks: 1
Thanked 7 Times in 5 Posts
Activity: 0%
Longevity: 64%
iTrader: (0)
Default Re: paypal transaction says "canceled" but its not. I cant issue a partial refund!

I would say call them and clear it up..if you are not wanting to call just send them an email they have that option on the website.
Reply With Quote
  #4  
Old 12-21-2013
Senior Member
Threadstarter  
 
Join Date: Mar 2012
Posts: 1,289
Thanks: 65
Thanked 85 Times in 77 Posts
Activity: 20%
Longevity: 59%
iTrader: (0)
Default Re: paypal transaction says "canceled" but its not. I cant issue a partial refund!

Quote:
Originally Posted by ladyjane View Post
I would say call them and clear it up..if you are not wanting to call just send them an email they have that option on the website.
Ive sent an email. Im just worrying about them asking too much info since its a stealth. Im so stupid I forget the DOB I used....
Reply With Quote
  #5  
Old 12-26-2013
Senior Member
Threadstarter  
 
Join Date: Mar 2012
Posts: 1,289
Thanks: 65
Thanked 85 Times in 77 Posts
Activity: 20%
Longevity: 59%
iTrader: (0)
Default Re: paypal transaction says "canceled" but its not. I cant issue a partial refund!

Gotten a bunch of BS responses from paypal about this. After going back and forth their excuse is that if the buyer used a coupon or some kind of promo the only refund that can be given is a full refund.

How should I go about doing this? I can just paypal them the money but then if they return the item they would get to keep that payment. Can I hope the buyer forgets about it?
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
"we noticed an issue with your account"? Planejane UK PayPal Talk 2 10-27-2013 04:53 PM
NEED HELP "TRUST & SAFETY ISSUE on TRADENAME INCREASE??" kev59 eBay Discussion! 0 03-24-2012 01:29 PM
Paypal handed a "No longer registered user" a refund Sandy D Subscriber Discussions 7 01-23-2012 10:31 AM
"not as described" dispute via paypal transaction OUTSIDE of ebay jsjumpman49 PayPal Talk 8 08-17-2011 10:31 AM


Aspkin Group

All times are GMT -5. The time now is 04:57 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts