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  #1  
Old 02-11-2014
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Default Refund Problem!

So I had to issue a refund to someone. However, my paypal account didn't have the funds and the bank account linked to it was closed (not to my knwledge of course). So now the refund keeps trying to get money from the bank! I don't know what to do or how to cancel the transaction. I put enough money in paypal and have unlinked the bank. Is there a way to redo the refund?
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Old 02-11-2014
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Default Re: Refund Problem!

The way I have gotten around this in the past is to send the refund as a payment to the refundees account and fund it using a VCC. Not ideal, but solves the problem (you may have other options in the US mind you)

Last edited by JamesNorth101; 02-11-2014 at 04:09 PM.
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Default Re: Refund Problem!

Just get a Vanilla Visa for the amount or over and click on the link in your pp acct. that says correct shortage and you are all good. Have had an emergency or 2 myself.
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Default Re: Refund Problem!

James and Joe just give you the answers.

For me, mine would be to tell you to always leave enough in your paypal for a couple returns/refund so you wont run into this.
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Default Re: Refund Problem!

With my experience for US accounts, PayPal would remove your closed bank account and charge to backup funding source (credit/debit card). If backup funding source also failed, your balance would be negative, and you can manually add fund to bring it to zero.
Not much sellers keep their account balance to cover refund for returns, unless they are big sellers.
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Old 02-12-2014
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Default Re: Refund Problem!

Quote:
Originally Posted by Sandy D View Post
James and Joe just give you the answers.

For me, mine would be to tell you to always leave enough in your paypal for a couple returns/refund so you wont run into this.
An ounce of prevention....
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Default Re: Refund Problem!

Quote:
Originally Posted by igotsuspended View Post
With my experience for US accounts, PayPal would remove your closed bank account and charge to backup funding source (credit/debit card). If backup funding source also failed, your balance would be negative, and you can manually add fund to bring it to zero.
Not much sellers keep their account balance to cover refund for returns, unless they are big sellers.
This is not correct. Most vets here will agree leaving some funds for refunds is the way to go.

If this had been done the op would not be in this situation.
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Default Re: Refund Problem!

Quote:
Originally Posted by Sandy D View Post
This is not correct. Most vets here will agree leaving some funds for refunds is the way to go.



If this had been done the op would not be in this situation.

Yea I always leave my fees and two refunds at all times, as soon as a problem arises I like to refund with in seconds sometimes and u can turn a negative into a glowing positive, this is a key to running online business, people do not like to wait for there orders, refunds anything
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Default Re: Refund Problem!

Always leave enough for a couple of refund and eBay fees myself. Keeps PayPal happy and prevents this issue from occurring.
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Default Re: Refund Problem!

Most members are dealing with eb and pp to protect them from being kicked out again, so they don't want to be looked bad in their eyes.
It's awkward when people complaining about pp holding fund policy and saying leaving money to cover refunds.
I also have some cases to wait couple days for refund to be cleared.

Quote:
Originally Posted by Sandy D View Post
This is not correct. Most vets here will agree leaving some funds for refunds is the way to go.

If this had been done the op would not be in this situation.
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Default Re: Refund Problem!

Thanks guys. This was all very helpful. I think I'm going to send the money from my paypal, but how do I stop paypal from bombarding my closed bank account every 3 days? I get fees for this.
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Old 02-12-2014
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Default Re: Refund Problem!

Leaving $ in pp to cover 3-4x average sale price works for me well regularly.
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Default Re: Refund Problem!

Some times things happen beyond our control. I am human, I make mistakes & I had such an event. I try not to make the same mistake twice. OP was asking for help and not to be admonished or judged. OP, I hope you got a viable answer.

My items sell for over $100 & I do my best to not let eb or pp get it like last summer took me 7 1/2 months to get my money so it's a delicate balance.

Last edited by joesshooze; 02-12-2014 at 04:42 PM.
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Default Re: Refund Problem!

I had a problem like this similar to op. I had enough money in pp acct, but some of it was held. I told the customer that I'll refund what I could, and then refund the rest when pp releases my money. I even took a snapshot of my pp acct to the customer to show them that pp did hold my money. Customer was pretty happy about it that I would do that, and didn't mind. Showed i was honest. Gave me a positive feedback and agreed to cancel transaction to get my fees back.

Hope this helps some people.
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Default Re: Refund Problem!

Quote:
Originally Posted by joesshooze View Post
Just get a Vanilla Visa for the amount or over and click on the link in your pp acct. that says correct shortage and you are all good. Have had an emergency or 2 myself.
That's good advice.

Sovles the worry of paypal making issues.

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Old 02-12-2014
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Default Re: Refund Problem!

Quote:
Originally Posted by KDavis View Post
So I had to issue a refund to someone. However, my paypal account didn't have the funds and the bank account linked to it was closed (not to my knwledge of course).
Is that a fairy tale?

As the paypal account holder you must be aware of what is happening with your account.

It is essential to know if a bank account can be touched for paypal to draw funds.

Go over your plans with all your accounts. Make sure all is working that should be working.

Soon as you can, try to keep a balance in accounts for x2 refunds & a back up of one month's fees.

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Old 02-12-2014
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Default Re: Refund Problem!

Quote:
Originally Posted by Dmshark25 View Post
Yea I always leave my fees and two refunds at all times, as soon as a problem arises I like to refund with in seconds sometimes and u can turn a negative into a glowing positive, this is a key to running online business, people do not like to wait for there orders, refunds anything
Amen to that DM. I cannot tell you the times I have had an unsatisfied customer on numerous accounts that have had a complaint (avg 2 out of 100). I do not care what the issue was, if I issue that refund immediately, I usually get positive feedback. Never have I gotten negative feedback after issuing a full refund immediately.
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Old 02-13-2014
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Default Re: Refund Problem!

Quote:
Originally Posted by Greenie View Post
Is that a fairy tale?

As the paypal account holder you must be aware of what is happening with your account.

It is essential to know if a bank account can be touched for paypal to draw funds.

Go over your plans with all your accounts. Make sure all is working that should be working.

Soon as you can, try to keep a balance in accounts for x2 refunds & a back up of one month's fees.

not a fairytale at all. lol. I never really keep money in the bank I use. I just use it to verify. I had about $100 in paypal but the refund was for more than that and plus I had some held funds.
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Default Re: Refund Problem!

I just refunded her from another account. All is well and I got positive feedback. Thanks for the advice, guys!
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Default Re: Refund Problem!

@KDavis

That's good.

Be careful for the future about bank accounts though.

No way do you want unneeded fees because paypal dipped into an account.

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Default Re: Refund Problem!

Quote:
Originally Posted by KDavis View Post
I just refunded her from another account. All is well and I got positive feedback. Thanks for the advice, guys!
Refund from another account could be a bad move if you have a bad buyer.
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Default Re: Refund Problem!

I am glad and hope it does not come back to bite you in your pocket. The mostly kind people here offer a gazillion times more than you pay for being here. Trust them. If everything is still ok tomorrow I will share a story about loss without linking which could be catastrophic.
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