Forum

Can't change bank account on PP
 

We had not used the pp to withdraw to bank account. And in the time we ended up having the account shut down.
So today I went into change the account and it told me it didn't know the machine I was using even though I use this computer only and same browser daily to access.
So it said get a text message to verify or verify public info. I can't do that so I tried text and it says this number is not registered in your name.
How can I change this account.

Re: Can't change bank account on PP
 

Trying to make sense of your questions here..

If you log into paypal under a different IP or new user account. It may ask you to verify that it is you who is wanting to withdraw to your bank and the same will happen when adding new phone numbers or bank accounts.

If your phone number does not work, try see if you can add a new one. If you do not know an answer to a question click the cancel button and it will ask you to answer a different question, like for example : your phone number, card number or security questions.

Re: Can't change bank account on PP
 

No I want to change the bank account.

But nothing is different I use the same computer daily to log into PayPal.

But when I tried to add a new bank account it says it didn't know the computer in using.


So I had to verify either public info about the owner or get a text.

I tried a text but it says that I can't use that phone because it's not registered in the name of the account holder.

Re: Can't change bank account on PP
 

It's not letting me answer security questions it's only public info or get a text.

Re: Can't change bank account on PP
 

can you not change the phone number before adding a bank account?

Re: Can't change bank account on PP
 

it doesnt matter i only have 2 phone numbers and both are on there. Its saying the phone number is not registered in my name or well the name on the account. So id have to have to get a phone number in the name on the account

Re: Can't change bank account on PP
 

US paypal has had a glitch this week.

Had a similar issue when I used a shopping cart.

By chance, did you get the paypal SAND BOX page?

:spy:

Re: Can't change bank account on PP
 

not sure what that is. I just got a message

Verify your account
We don't recognize the device you're using. To continue linking your bank account, please verify your account.
Receive a text Receive a text
You'll receive a text message with a security code shortly after you click Continue.
Mobile (9••) ••• - ••13
This number doesn’t appear to be registered in your name. Please try again.

Re: Can't change bank account on PP
 

is this something meaning i cant get my money out of paypal or its some glitch? I dont know why it didnt know me i use the same internet same computer same everything always. I changed it once before with out issue dont know why i cant now.

Re: Can't change bank account on PP
 

Any ideas?

Re: Can't change bank account on PP
 

The account is limited right? Just call up PP and have the account manually added then - it is your account right? If they ask some security questions, you can answer them, right?

Re: Can't change bank account on PP
 

No it's not limited I have full use of it. And no it's not my account that's why I can't answer questions. Really it is a business account. It was changed to a business account sometime back the business is very much real.

Re: Can't change bank account on PP
 

I am getting the same message, this is a verified account. Trying to get the verification to withdraw from my tracfone but it says that it is not register under the stealth account name even though it is.

Re: Can't change bank account on PP
 

Did that come from outer space?

Nowhere in the thread is there mention of a limited account.

The topic is the OP trying to establish how to change the bank account and deal with phone number issues.

What's your advice for that?

Re: Can't change bank account on PP
 

Never mind PP was having its glitch and i was finally able to may a request to withdraw without verification.

Re: Can't change bank account on PP
 

You were lucky.

Pleased it is sorted

:)

Re: Can't change bank account on PP
 

In fact, when you go to add a new bank account etc to withdraw to it will ask you to verify the phone number, if your phone number isn't valid and you cannot do that, click cancel then it will give you another question, i.e. secret question, if you dont have that info, click cancel again and it will ask another question and so on. Good way if you dont have an active phone number (always keep one active in the first place!)

Re: Can't change bank account on PP
 

Exactly the same story as mine. Can't add anything right now. I wonder how's it going today?

Re: Can't change bank account on PP
 

Is anyone still having this problem? I'm just trying to add a second bank account and it is saying "to add this bank we need further review, if you still want to add this account contact customer service" anyone else seen this?

Re: Can't change bank account on PP
 

I have same problem when i try add new Bank Account . only see button Continue dont have button Cancel .

Re: Can't change bank account on PP
 

I am having the exact same problem as of today, no change. and it is a stealth account so I am scared to call them, any updates anyone?

Re: Can't change bank account on PP
 

and had anyone tried to call paypal?

Re: Can't change bank account on PP
 

bumping this

i'm having this issue on a couple of accounts when adding new bank account,it says they need to verify your phone number because they don't recognize the device it's being logged in..but as others have said..i've used the same everything for well over a year and it keeps saying "phone number not registered"

i'm going to call in tomorrow about this..kind of strange

Re: Can't change bank account on PP
 

Can you put up a screenshot with personal info blacked out?

Re: Can't change bank account on PP
 

I tried to add a second bank myself about 5 days ago and received the same message, my other account works fine just wanted to add another , if I really needed it I would of called in.

I think a call in and they will add it manually may be a glitch

Re: Can't change bank account on PP
 

Also happening to me... today. I will try a new bank i guess and see if that helps. This was vba verified previously.

Re: Can't change bank account on PP
 

i'm going to call in later today...but i have this on a couple accounts...one is limited and the other two are not..so must be a weird glitch or something else..will update y'all after i call later this evening

Re: Can't change bank account on PP
 

so i just called in twice..the first lady said " you need to add a landline"..which i know wouldn't solve ****...second person i called in said they wanted to ask a couple of questions from database then they can manually add my bank account..obviously was a no go since this is a stealh account..he then said something about "trusting location" to see where i log in from and i said i've only logged on from one machine ever and he said to try again in 30 minutes and it should work..he said if it doesn't to just request a check...so i will try again in 30 minutes to see if anything changed..but i doubt it..will keep y'all posted

Re: Can't change bank account on PP
 

Did you try again?

Re: Can't change bank account on PP
 

ya..same crap happened..i'm going to call in again tomorrow..since both idiots today gave said different things..seems like this is paypals way of "stealing" funds from stealth accounts..the last guy kept mentioning "don't worry,you'll get your money..just get a check"

Re: Can't change bank account on PP
 

good luck with that

Re: Can't change bank account on PP
 

i have check cashing connections :)..so i'm lucky

but this is seriously going to be a big issue moving forward if you don't have a working bank account linked up prior to account being limited...i have this on 1 active account and 2 accounts that are limited..so it really is there way of stealing money..since they know its almost impossible to cash a check in a fictitious name.

i'm still going to call in a couple more times and have my attorney friend try some stuff before i resort to my connections..don't feel like paying a %

anyone else try calling in or anything?

Re: Can't change bank account on PP
 

I've a same problem, trying to transfer money to my bank account from the stealth account, I never used other computer to login the stealth account. but it ask me to verify my account, because they just "don't recognize the device you're using", tried to verify by phone number, it seems impossible. it shows "this number doesn't appear to be registered in your name"
I made a phone call, after waiting for almost 30 mins, the stupid agent didn't ask any questions, just after his checking on my account, he told me it would be working in a couple of mins. somehow failed.
will try to make another call.

Re: Can't change bank account on PP
 

Same here... Whats the workaround?

Re: Can't change bank account on PP
 

doesn't seem to be one to be honest...i've tried multiple times calling in..so i got a check in the mail and had a friend cash it for me..kind of annoying that i have to do for multiple accounts..it's paypal's way of stealing your money..i'm surprised no one is really talking about this..in due time this will be a hot topic here..the idiot agents say something different every time i call in from verifying your info through database to saying there's a glitch in the system..really no work around it..i have a few things i'm going to try in the next month or so..hopefully might have my attorney friend write them..not sure why paypal wants to verify your info if your account is already toast..they're just trying to steal your money..F them

Re: Can't change bank account on PP
 

same issue here.
added VBA and worked fine... then I dropped the ball and egay wanted to withdraw from it - obviously failed and the account was removed.
wanted to add a new VBA and got the same message "verify call" ... tried to call to my textplus "this phone is not registered in your name" blabla ...
also stuck here...
I have my ways of getting money out but some items require your PP to be verified, so I have 3-4 unverified accts now... I have another 10+ that are good, but still annoying!

no workaround?

Re: Can't change bank account on PP
 

add me to the list. had a vba. wanted to add another bank account to withdraw got the money and wanted me to verify. wouldnt call me because i didnt own the number. when i called to add the bank account from my phone it told me i couldnt and sent me to customer service and they told me they wanted to ask me public questions. I just told them someone was at the door and asked if i could call back and do this anytime because i was expecting company and they said yes. not limited but super annoying because i cant get my money now

Re: Can't change bank account on PP
 

still surprised no one is really talking about this..the only way is to get a check which is almost impossible to check unless you know someone..i'm thinking of having my attorney friend write them..not sure if that will do anything..but this is a serious issue which many people will be talking about in the next few months..

Re: Can't change bank account on PP
 

i am having the same issue



i Just deleted and changed my old to current mobile line . i also confirmed the pin through text message and as well added pin but i am still having bigger issues.

also i have confirmed it as "Mobile" and set as "primary"

i tried making payment to fiverr and i was asked to confirmed my number for security purposes, i was given an option of either text or call.

anyone i choose, it asked me to select number and i did but the biggest problem is that when i click so they can send the code for me to verify, it keep tell me this

""This number doesn't appear to be registered in your name.m please try again""

later i paid for service once yesterday, after that, the issue continue

please i really need to end this right away?

Re: Can't change bank account on PP
 

What kind of phone number you using Okija? Are you working on pp.com or other platform?