Has anyone else been hit with this stupid rule?
Hi Paypal Team,
This morning I received the email below, asking me to provide certain documents to verify my compliance with your policies.
I immediately provided the documents, but your phone advisor Sam informed me that there is a 3-4 week wait to have the documents reviewed by your team, during which time my business is unable to receive or withdraw funds.
Your action has effectivley closed my business without reasonable notice or justification.
If you had given me 3- 4 weeks notice to provide the documents it would be reasonable to freeze my account if I didn't comply by the due date, but to initiate a restriction like this without due cause is unconscionable.
I expect that this issue is also being experienced by many business owners who rely 100% on Paypal to carry on their trade.
Your policy is unreasonable, unfair and most likely in breach of the Australian Trade Practices Act.
On behalf of all the account holders affected by your crippling actions I demand that you immediately lift the restriction on our accounts and change your compliance policy so that we can either continue trading while you review our compliance or else give us reasonable time to comply.
On 29/12/2014 5:15 PM,
service@paypal.com.au wrote:
> ----------------------------------------------------------------------
> We need your help
> ----------------------------------------------------------------------
>
>
> Dear x,
>
>
> As part of our security measures, we regularly review activity in the
> PayPal system. During a recent review, we noticed that we haven't received
> any proof of business registration or proof of address documents from you
> yet.
>
> Please provide ONE of the following documents as proof of business:
>
> - A copy of your Certificate of Incorporation
> - A copy of your Business Registration
> - A copy of your Business License
>
> In addition, please also provide ONE of the following documents as proof of
> address:
>
> - A copy of a recent utility bill (issued within the last 3 months)
> - A copy of a recent bank or credit card statement (issued within the last
> 3 months)
>
> Please ensure that your documents are not expired and that the information
> on your documents match the information on your PayPal account. The
> documents must also be fully visible as we can't accept partial documents.
>
> You can upload your documents by logging into your PayPal account and
> clicking 'Resolution Center' near the top of the page. Alternatively, fax
> the documents to 0044 (0)8707307197 FAO: Account Review Department. You'll
> need to use a fax cover sheet when faxing documents to us to ensure that
> your documents are received and handled in a timely manner. You can access
> the fax cover sheet by clicking on 'Lift your account limits', then
> selecting 'Lift limits' or 'Fax documentation'. Remember to include the
> email address registered on your PayPal account in any correspondence to us.
>
> Please note that we can't accept email attachments. If you email us
> attachments, we'll still require you to upload or fax your documents.To
> ensure your documents are reviewed as quickly as possible, please send an
> email stating your case number to
compliance@paypal.com. To find your case
> number, click 'Resolution Center' near the top of the page, and click 'Open
> Cases'.
>
> Sincerely,
>
> PayPal
>
> ----------------------------------------------------------------------
> Help Centre:
>
https://www.paypal.com/au/cgi-bin/helpweb?cmd=_help
> Security:
>
https://www.paypal.com/au/security
>
>
