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  #1  
Old 12-29-2014
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Default Your account has been limited

Has anyone else been hit with this stupid rule?

Hi Paypal Team,
This morning I received the email below, asking me to provide certain documents to verify my compliance with your policies.
I immediately provided the documents, but your phone advisor Sam informed me that there is a 3-4 week wait to have the documents reviewed by your team, during which time my business is unable to receive or withdraw funds.
Your action has effectivley closed my business without reasonable notice or justification.
If you had given me 3- 4 weeks notice to provide the documents it would be reasonable to freeze my account if I didn't comply by the due date, but to initiate a restriction like this without due cause is unconscionable.
I expect that this issue is also being experienced by many business owners who rely 100% on Paypal to carry on their trade.
Your policy is unreasonable, unfair and most likely in breach of the Australian Trade Practices Act.
On behalf of all the account holders affected by your crippling actions I demand that you immediately lift the restriction on our accounts and change your compliance policy so that we can either continue trading while you review our compliance or else give us reasonable time to comply.



On 29/12/2014 5:15 PM, service@paypal.com.au wrote:
> ----------------------------------------------------------------------
> We need your help
> ----------------------------------------------------------------------
>
>
> Dear x,
>
>
> As part of our security measures, we regularly review activity in the
> PayPal system. During a recent review, we noticed that we haven't received
> any proof of business registration or proof of address documents from you
> yet.
>
> Please provide ONE of the following documents as proof of business:
>
> - A copy of your Certificate of Incorporation
> - A copy of your Business Registration
> - A copy of your Business License
>
> In addition, please also provide ONE of the following documents as proof of
> address:
>
> - A copy of a recent utility bill (issued within the last 3 months)
> - A copy of a recent bank or credit card statement (issued within the last
> 3 months)
>
> Please ensure that your documents are not expired and that the information
> on your documents match the information on your PayPal account. The
> documents must also be fully visible as we can't accept partial documents.
>
> You can upload your documents by logging into your PayPal account and
> clicking 'Resolution Center' near the top of the page. Alternatively, fax
> the documents to 0044 (0)8707307197 FAO: Account Review Department. You'll
> need to use a fax cover sheet when faxing documents to us to ensure that
> your documents are received and handled in a timely manner. You can access
> the fax cover sheet by clicking on 'Lift your account limits', then
> selecting 'Lift limits' or 'Fax documentation'. Remember to include the
> email address registered on your PayPal account in any correspondence to us.
>
> Please note that we can't accept email attachments. If you email us
> attachments, we'll still require you to upload or fax your documents.To
> ensure your documents are reviewed as quickly as possible, please send an
> email stating your case number to compliance@paypal.com. To find your case
> number, click 'Resolution Center' near the top of the page, and click 'Open
> Cases'.
>
> Sincerely,
>
> PayPal
>
> ----------------------------------------------------------------------
> Help Centre:
> https://www.paypal.com/au/cgi-bin/helpweb?cmd=_help
> Security:
> https://www.paypal.com/au/security
>
>

Last edited by TGMT²; 12-30-2014 at 07:58 PM.
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  #2  
Old 12-30-2014
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Default Re: Your account has been limited

I would remove the PayPal Email ID, all the personal information on that email you have just pasted.

The wrong type of eyes watch this forum
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  #3  
Old 12-30-2014
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Default Re: Your account has been limited

Thanks Callidus. Some one seems to have removed it for me.

Fortunately Paypal restored my account, and sent a generic "we fixed your problem and we're always here to help" reply to my complaint.

No comment on how their ridiculous policy might be affecting others, or whether they intend to change it.
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  #4  
Old 12-31-2014
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Default Re: Your account has been limited

You got a late Xmas present........I'm amazed they put you back on without any of those docs they asked for !!!
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  #5  
Old 12-31-2014
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Default Re: Your account has been limited

Sometimes it seems PP doesn't want anyone to transact any business
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  #6  
Old 12-31-2014
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Default Re: Your account has been limited

Quote:
Originally Posted by pokerpro View Post
You got a late Xmas present........I'm amazed they put you back on without any of those docs they asked for !!!
Actually I did give them the docs. Then when I rang to ask how long it take to get re-instated, the support person told me that the compliance review team would take 3-4 weeks, and I could not contact the compliance team because they worked in a room without phones!
That's when I emailed them the complaint.
Anyway, I guess I was lucky to get the continuation. It wasn't nearly as bad as it could have been for me, but how many others are suffering losses because of this silly procedure?
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  #7  
Old 12-31-2014
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Default Re: Your account has been limited

Quote:
Originally Posted by big tymer View Post
Sometimes it seems PP doesn't want anyone to transact any business
Totally agree with these wonky UK pp antics...
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  #8  
Old 01-08-2015
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Default Re: Your account has been limited

they are asking me for business registration docs to reinstate my account. Im pretty crafty what can I do?? .
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  #9  
Old 01-08-2015
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Default Re: Your account has been limited

Quote:
Originally Posted by andrewscottmusic View Post
Actually I did give them the docs. Then when I rang to ask how long it take to get re-instated, the support person told me that the compliance review team would take 3-4 weeks, and I could not contact the compliance team because they worked in a room without phones!
That's when I emailed them the complaint.
Anyway, I guess I was lucky to get the continuation. It wasn't nearly as bad as it could have been for me, but how many others are suffering losses because of this silly procedure?


what did your complaint state? what continuation??
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  #10  
Old 01-08-2015
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Default Re: Your account has been limited

Quote:
Originally Posted by rsot View Post
Totally agree with these wonky UK pp antics...
especially as the OP is from AUSTRALIA but your thought is duly noted.

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  #11  
Old 01-08-2015
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Default Re: Your account has been limited

Quote:
Originally Posted by andrewscottmusic View Post
Thanks Callidus. Some one seems to have removed it for me.

Fortunately Paypal restored my account, and sent a generic "we fixed your problem and we're always here to help" reply to my complaint.

No comment on how their ridiculous policy might be affecting others, or whether they intend to change it.
Be careful of how much you have sold or they may turn around and re-ask for the ID again to cover the $1000 anti money laundering limits.

Did you know about that?

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  #12  
Old 01-08-2015
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Default Re: Your account has been limited

Quote:
Originally Posted by SilentHill View Post
they are asking me for business registration docs to reinstate my account. Im pretty crafty what can I do?? .
No need to be crafty. Just upload the docs ASAP and then send this message to as many people in Paypal as you can:
Your action has effectively closed my business without reasonable notice or justification.
If you had given me 3- 4 weeks notice to provide the documents it would be reasonable to freeze my account if I didn't comply by the due date, but to initiate a restriction like this without due cause is unconscionable.
I expect that this issue is also being experienced by many business owners who rely 100% on Paypal to carry on their trade.
Your policy is unreasonable, unfair and most likely in breach of the {Australian} Trade Practices Act.
On behalf of all the account holders affected by your crippling actions I demand that you immediately lift the restriction on our accounts and change your compliance policy so that we can either continue trading while you review our compliance or else give us reasonable time to comply.
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  #13  
Old 01-08-2015
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Default Re: Your account has been limited

Quote:
Originally Posted by SilentHill View Post
what did your complaint state? what continuation??
The continuation was that I got reinstated by the end of the day.
The complaint was that email that I pasted in your other post.
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  #14  
Old 01-08-2015
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Default Re: Your account has been limited

Quote:
Originally Posted by GreenBean View Post
Be careful of how much you have sold or they may turn around and re-ask for the ID again to cover the $1000 anti money laundering limits.

Did you know about that?

Well, I don't know if I should put a cap on sales from my business for fear of triggering another compliance review, but your point emphasizes mine at the start of the thread - It's reasonable for Paypal to ask for compliance documents, but only if they give us reasonable time to provide them and allow us to continue trading in the meantime.
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  #15  
Old 01-08-2015
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Default Re: Your account has been limited

Quote:
Originally Posted by andrewscottmusic View Post
Well, I don't know if I should put a cap on sales from my business for fear of triggering another compliance review, but your point emphasizes mine at the start of the thread - It's reasonable for Paypal to ask for compliance documents, but only if they give us reasonable time to provide them and allow us to continue trading in the meantime.
Paypal reasonable i have never seen that
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