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  #1  
Old 04-22-2015
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Default how to prevent not as described...

So an iPhone 6 plus to someone they paid with paypal. Their address and everything looks good confirmed but i don't usually deal with paypal or eBay so I just wanted to ask for those of you that may sell a lot of iPhones.

The iPhone sold is sealed never opened, how do i go about preventing a not as described case which would be the only way i can lose a case or something?

I plan to ship with UPS, insurance and tracking with signature conformation but is that good enough? or is there something else i would need to do to protect myself...
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Old 04-23-2015
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Default Re: how to prevent not as described...

Are you assuming the buyer might scam you?
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Old 04-23-2015
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Default Re: how to prevent not as described...

Never sold any smartphones on EB before, but, I would simply check some top listings that do really well with the item that I intend to sell.

You can learn a thing or two from checking similar listings to yours and get an idea of what's important to include in your listing.

All the best.
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Old 04-23-2015
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Default Re: how to prevent not as described...

Quote:
Originally Posted by skyline View Post
Are you assuming the buyer might scam you?
with paypal u never know thats the thing. better be safe than sorry, no?
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Old 04-23-2015
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Default Re: how to prevent not as described...

Quote:
Originally Posted by Gamefreak View Post
So an iPhone 6 plus to someone they paid with paypal. Their address and everything looks good confirmed but i don't usually deal with paypal or eBay so I just wanted to ask for those of you that may sell a lot of iPhones.

The iPhone sold is sealed never opened, how do i go about preventing a not as described case which would be the only way i can lose a case or something?

I plan to ship with UPS, insurance and tracking with signature conformation but is that good enough? or is there something else i would need to do to protect myself...
Take all the relevant info of the phone... imei, all serial numbers you can think of. Set your buyers' preferences strictly. Nothing international ( even Canada).
More photos than a kid's birthday party.
Make the listing something you would like to buy yourself....
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Old 04-23-2015
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Default Re: how to prevent not as described...

Quote:
Originally Posted by Gamefreak View Post
or is there something else i would need to do to protect myself...
Any purchase of $300. or more that I sell requires a phone call to the customer. I tell the customer that the call is to verify that they actually ordered and to verify the correct address.

I make the customer feel that I'm doing them a favor that nobody has used their PayPal account to order goods. And believe it or not, 90% of them actually Thank me at the end of the conversation.

If I can't get a hold of the customer, I flat out won't ship it. Better safe than sorry unless you are willing to absorb the (possible) loss.
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Old 04-23-2015
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Default Re: how to prevent not as described...

if the buyer sends back a different phone or an empty box, yiu will always be made to refund no matter what precautions you take.

Phones are a minefield for this in the Uk.

For that reason I would never sell one on ebay, unless it was cash on collection.

Of course thousands of sales are genuine, but.i would only sell something.that I can affprd to lose on ebay.
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Old 04-23-2015
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Default Re: how to prevent not as described...

Quote:
Originally Posted by TGMT² View Post
Any purchase of $300. or more that I sell requires a phone call to the customer. I tell the customer that the call is to verify that they actually ordered and to verify the correct address.

I make the customer feel that I'm doing them a favor that nobody has used their PayPal account to order goods. And believe it or not, 90% of them actually Thank me at the end of the conversation.

If I can't get a hold of the customer, I flat out won't ship it. Better safe than sorry unless you are willing to absorb the (possible) loss.
Perfect way to play it
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Old 04-23-2015
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Default Re: how to prevent not as described...

Agree - communication - get in contact with the buyer and show that you are in the "know" for protection
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Old 04-23-2015
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Default Re: how to prevent not as described...

I've sold a lot of mobile phones and never had any issues. You will get some scammers mind you. Take a look at the buyers Feedback's and how long they have been a member on Ebay for. Also check the feedback's they have left for other sellers.

Make a note of the IMEI number and keep that with you, along with the pictures of the phone and a picture of the IMEI number. Just in case they try stating you sold them a blocked phone.
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Old 04-23-2015
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Default Re: how to prevent not as described...

Like mentioned in a previous post , set high buyer preferences under "site preferences"

You can block buyers with more than 2 cases in 6'months , no PayPal, not in country u ship to , etc... And these can be made strict or more loose

Set them as high as you can, and ship just to 48 States, no PO BOX, or Hawaii, Alaska, etc...

And than get the info from your phone and signature confirmation, and insurance.

Setting your buyer preferences and shipping will eliminate most problems
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