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big problem / scammed help
 

Hi

i sold 2 pairs of shoes on thursday 28.05.2015, both payments from same person came on the same day and i sent both items to address which was on paypal payment.

Ive logged into my paypal today and im in negative balance, the buyer has done payment reversal on both payments , and worse thing is this all happend between 28.05.2015 and 29.05.2015 and case was closed within a friggin day? wth is this about?

ive emailed paypal stating i have proof of postage for both payments and they was sent to address on paypal payment so im covered, but how the hell have they opened and closed 2 cases within 24 hours ?

also on 28th of may i recieved a email from paypal regarding this issue, on 29th of may i have email from paypal stating "thanks for your reply case has been resolved" wtfish???
can someone explain wth is going on?

thanks

Re: big problem / scammed help
 

Have you contacted the buyer or attempted?

Re: big problem / scammed help
 

Im guessing that this was done direct through PP and not an Ebay sale as the latter would have to involve a dispute case raised through ebays resolutions centre, It sounds like this was a direct PP payment which the buyer has contested??

More info please

Re: big problem / scammed help
 

i can confirm this was infact over gumtree, so not on ebay and also they buyers number has been switched off, so clearly he done this on purpose,

ive emailed paypal , what else can i do in the meantime?

Re: big problem / scammed help
 

What did the case state?

Re: big problem / scammed help
 

this is what it said,

reason for Dispute: Unauthorised
Date of Complaint: 28 May 2015
Status: Case Closed
Status Details: We have reviewed the case. Because you have not met Seller Protection performance requirements, the transaction will be reversed. The case is now closed.


The Dispute History Log displays all actions related to your claim.
Date Actor Action Details
29 May 2015 PayPal Email sent to seller
29 May 2015 PayPal Email sent to buyer
28 May 2015 PayPal Email sent to seller
28 May 2015 PayPal Email sent to buyer
28 May 2015 Buyer Unauthorised case initiated

thanks

second claim is exactly the same

Re: big problem / scammed help
 

I thought it may have been an unauthorized transaction case.

Was the address that you posted the items to confirmed?

Re: big problem / scammed help
 

the address was in the details section, if that makes sense on payment

Re: big problem / scammed help
 

second one also the same but note : it says phone call to buyer on 31st may which is today

29 May 2015 PayPal Email sent to seller
29 May 2015 PayPal Email sent to buyer
31 May 2015 PayPal Phone call with Buyer
28 May 2015 PayPal Email sent to seller
28 May 2015 PayPal Email sent to buyer

Re: big problem / scammed help
 

Sounds like a professional scammer.

Re: big problem / scammed help
 

It was a chargeback, so buyer got his money back instantly.

For you to be covered, you would have had to conform to seller protection criteria, i.e. sending to a confirmed address etc. - did you do that?

Re: big problem / scammed help
 

Encountered this twice for the last 6 months...just recently closed one of the case. Unless you have signature confirmation, I don't think you are cover by paypal. I won both cases of "unauthorized transaction" after I contacted paypal and proved that the account holder signed for the package him/herself. Case closed within 24hr after...now I'm encountering a second scammer who claim the package was "empty".... lets see how this one turn out. My best advice is if the item is over $200, add signature and insurance.

Re: big problem / scammed help
 

Hmh, I also wondering if it's ok if the OP can send me this buyer username? I'd like to add this person to my list to avoid any future transaction.

Re: big problem / scammed help
 

I've had this one a lot.

Re: big problem / scammed help
 

Was it resolved in your favor MM78? Some advices would be greatly appreciated. :)

Re: big problem / scammed help
 

I've won 3 out of 4....Every time they pulled this on me...I would take it a step higher. I would give them some crap about how I was going to file a Claim with the USPS, a Police Report, and I would make sure I would find out who "stole" the person's stuff from inside the package. Well.....most of the time the item was miraculously found, crazy how that happened.

Re: big problem / scammed help
 

I've also done that but the buyer still insist a refund. I was told by ebay rep to wait it out until the buyer open a case against me. I was also told not to file a police report, that will be the duty of the buyer. In the case if the buyer win the claim, I really hope ebay cover for my end since I'm taking their advices. >.<

Re: big problem / scammed help
 

If it doesnt work out, dont bother chasing ebay, despite following their advice, they will never take your side.

Re: big problem / scammed help
 

The question was

was the address confirmed

That is the crux of the matter

:deadhorse:

Re: big problem / scammed help
 

Why are you handing out eBay advice when the transaction was on gumtree?

Not even relevant to the topic.

:deadhorse: