eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home

eBay Suspended & PayPal Limited Forums

eBay Suspended & PayPal Limited Forums (https://www.aspkin.com/forums/)
-   PayPal Talk (https://www.aspkin.com/forums/paypal-talk/)
-   -   Paypal holding funds because of BUYER (https://www.aspkin.com/forums/paypal-talk/90334-paypal-holding-funds-because-buyer.html)

Haidukken 10-16-2015 03:01 AM

Paypal holding funds because of BUYER
 
Long story short: Sold an item yesterday for BIT and customer was from Ireland- He paid for the item right away.

Instantly I get an email notification from Paypal, telling me that I have a case open in resolution centre.
I go to resolution centre and they have put the funds on hold because of the BUYER, not because of me.
They want me to "do something" with the case and give me the following options:
"nope, I did not send the item and want to refund the money"
"I can prove that I have shipped the item, adding tracking info"
*insert an option that I can't remember at the moment*
"non of the above"

Seller had his account created for that purchase and I have already messaged the buyer and asked him to confirm the provided address- Paypal mentioned something about buyer address verification.

Seller has confirmed to me via message that the address provided is correct and I'd send the item tracked anyway.


Question:

Do I ship the item and provide Paypal with tracking information or do I just chicken out and avoid any future problems by selecting the first option "I haven't sent item, refund the buyer" and write them a whole essey about how I think how important this protection for sellers is and I appreciate the help.


Might be a common thing with new buyers and NOT verified accounts on their behalf but its the first time I've had something like this happen to me.

Weird when PP shows concern for sellers, not the usual pitchfork mentality.

just_smile 10-16-2015 04:28 AM

Re: Paypal holding funds because of BUYER
 
I had the same thing happen recently.

I believe its a chargeback In my case.

I chose the option to refund the money as I had not sent yet.

Everything worked out fiine.

I would only send it if you can afford to lose it.

Haidukken 10-16-2015 09:54 AM

Re: Paypal holding funds because of BUYER
 
Checked with the buyer and he confirms the address but I think I'll just refund and act like PP saved my life.

Why take the risk, even if there's a slight possibility of some ****ery to happen, right?

slokor 10-16-2015 10:48 AM

Re: Paypal holding funds because of BUYER
 
Right.
I would do the same thing.
I prefer not to take the risk when paypal is involved - especially when it is them saying theres risk of fraud. Simply not worth it.

just_smile 10-16-2015 10:50 AM

Re: Paypal holding funds because of BUYER
 
That's pretty much how I see it too.

Arabicmun 10-16-2015 12:05 PM

Re: Paypal holding funds because of BUYER
 
Just refund the money dear !
thats the best way

THE STEALTH MASTER 10-17-2015 04:34 PM

Re: Paypal holding funds because of BUYER
 
just refund the guy nothing you can do


All times are GMT -5. The time now is 04:15 AM.

vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger


Aspkin Group

All times are GMT -5. The time now is 04:15 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58