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  #1  
Old 10-16-2015
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Default Paypal holding funds because of BUYER

Long story short: Sold an item yesterday for BIT and customer was from Ireland- He paid for the item right away.

Instantly I get an email notification from Paypal, telling me that I have a case open in resolution centre.
I go to resolution centre and they have put the funds on hold because of the BUYER, not because of me.
They want me to "do something" with the case and give me the following options:
"nope, I did not send the item and want to refund the money"
"I can prove that I have shipped the item, adding tracking info"
*insert an option that I can't remember at the moment*
"non of the above"

Seller had his account created for that purchase and I have already messaged the buyer and asked him to confirm the provided address- Paypal mentioned something about buyer address verification.

Seller has confirmed to me via message that the address provided is correct and I'd send the item tracked anyway.


Question:

Do I ship the item and provide Paypal with tracking information or do I just chicken out and avoid any future problems by selecting the first option "I haven't sent item, refund the buyer" and write them a whole essey about how I think how important this protection for sellers is and I appreciate the help.


Might be a common thing with new buyers and NOT verified accounts on their behalf but its the first time I've had something like this happen to me.

Weird when PP shows concern for sellers, not the usual pitchfork mentality.
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Old 10-16-2015
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Default Re: Paypal holding funds because of BUYER

I had the same thing happen recently.

I believe its a chargeback In my case.

I chose the option to refund the money as I had not sent yet.

Everything worked out fiine.

I would only send it if you can afford to lose it.
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Old 10-16-2015
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Default Re: Paypal holding funds because of BUYER

Checked with the buyer and he confirms the address but I think I'll just refund and act like PP saved my life.

Why take the risk, even if there's a slight possibility of some ****ery to happen, right?
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Old 10-16-2015
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Default Re: Paypal holding funds because of BUYER

Right.
I would do the same thing.
I prefer not to take the risk when paypal is involved - especially when it is them saying theres risk of fraud. Simply not worth it.
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Old 10-16-2015
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Default Re: Paypal holding funds because of BUYER

That's pretty much how I see it too.
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Old 10-16-2015
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Default Re: Paypal holding funds because of BUYER

Just refund the money dear !
thats the best way
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Old 10-17-2015
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Default Re: Paypal holding funds because of BUYER

just refund the guy nothing you can do
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