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  #1  
Old 12-08-2015
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Default Action required: Identity confirmation [Threshold reached - Legit email]

I got this very strange (still LEGIT) email from PP. Haven't found anything like this neither on the web neither in Google as of yet:

"Here at PayPal, we strive to provide our customers with a safer payment environment and comply with regulatory requirements. As part of our continuous efforts in delivering these commitments, we need you to confirm your identity at a particular milestone with us.

You've reached your account balance threshold of 5,000 SGD or the equivalent in your local currency.

Please confirm your identity by [date]. To start, click the button below and provide the required documentation."

Then now into my account (it's a US account) I must submit the docs in this link:

https://www.paypal.com/compliancepolicy/dashboard

5000 SGD are equal to approx U$S 3500, which was the approx amount I actually had in my balance (in EUR currency) and that was used to make payments in a 3-months-span. The docs supplied didn't satisfy PP which subsequently led the account to a limitation and the payments sent from it are all held still "Being Reviewed by PP" after more than a week.

But what it confuses me is that several other accounts that reached and surpassed that amount didn't get hit by this email.

I suspect that this only affects accounts with GBP, EUR, etc currency accounts but not ones whose balance are in USD.

I also suspect that it has to do with government compliances rules and that the thresholds do reset on 1st Jan of every year.

Any thoughts?
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Old 12-09-2015
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Default Re: Action required: Identity confirmation [Threshold reached - Legit email]

Anyone? :(
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Old 12-09-2015
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Default Re: Action required: Identity confirmation [Threshold reached - Legit email]

Not sure about what are PP limits in Singapore, but basically if they project that you will hit yearly threshold soon based on your performance, they may ask you to send ID long before you actually hit it.
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Old 12-09-2015
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Default Re: Action required: Identity confirmation [Threshold reached - Legit email]

Thanks for your response, but it's not a Singapore account, it's a US account.
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Old 12-09-2015
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Default Re: Action required: Identity confirmation [Threshold reached - Legit email]

Dont click links in any email. If it is paypal, go to paypal website and you should have a request from paypal there.
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Old 12-09-2015
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Default Re: Action required: Identity confirmation [Threshold reached - Legit email]

email was legit
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Old 12-09-2015
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Default Re: Action required: Identity confirmation [Threshold reached - Legit email]

Never gotten a limit saying you surpassed a "threshold"..

It would make sense for paypal to keep something like that private and just limit you. Strange..
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