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Will I win this dispute? What is the likely outcomne?
 

Will I win?

Basically I sold a person an electronic item (phone) 2 months ago. When they got it they described it as freezing and slow and not up to par for their needs. I do believe it was user error for the way the phone was acting, maybe a bad app, buyer damage it, etc, because I never had the problems. But, the buyer opened a Ebay dispute and we agreed to a partial refund for the buyer to keep the item, partially refunded and buyer closed ebay dispute and was happy to get money back and keep the phone

Fast forward this week 2 months later the same buyer did a paypal **Not as described** dispute stating the same thing plus also saying that they tried to resolve the issue with me but I never responded or help (which is a lie, because we solved it via the ebay dispute). I noted in the dispute/claim the above^ and how we agreed to a refund and how the Ebay dispute was closed

1.
Will I be able to win this dispute since we already resolved the buyer issue by partial refund via Ebay dispute?

2.
Also will the buyer have to return the item before they are issue a refund if they win the dispute? I see a option for item return via dispute steps

Re: Will I win this dispute? What is the likely outcomne?
 

I would say that your chances of winning are pretty high.
Because it's plainly logical that the customer is trying to scam you...

I would be surprised if ebay would not be in your favor.

Although, let's see some more experienced members' thoughts on this. :)

Re: Will I win this dispute? What is the likely outcomne?
 

I agree with you, its plainly logical.

But PayPal and eBay follow a completely different logic. :(

OP - Just keep giving as much evidence as possible, screenshots of messages with the buyer etc.

Re: Will I win this dispute? What is the likely outcomne?
 

Its paypal not ebay. We resolved the issue via ebay by partial refund. 2 months later buyer did the paypal dispute.

At first the buyer put reason for dispute "Different Phone", then Paypal asked to be more specific then buyer said what i said above.

So obvious first they said different phone