Will I win this dispute? What is the likely outcomne? - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 06-09-2016
Junior Member
 
Join Date: Feb 2015
Posts: 212
Thanks: 4
Thanked 14 Times in 13 Posts
Activity: 3%
Longevity: 37%
iTrader: (0)
Default Will I win this dispute? What is the likely outcomne?

Will I win?

Basically I sold a person an electronic item (phone) 2 months ago. When they got it they described it as freezing and slow and not up to par for their needs. I do believe it was user error for the way the phone was acting, maybe a bad app, buyer damage it, etc, because I never had the problems. But, the buyer opened a Ebay dispute and we agreed to a partial refund for the buyer to keep the item, partially refunded and buyer closed ebay dispute and was happy to get money back and keep the phone

Fast forward this week 2 months later the same buyer did a paypal **Not as described** dispute stating the same thing plus also saying that they tried to resolve the issue with me but I never responded or help (which is a lie, because we solved it via the ebay dispute). I noted in the dispute/claim the above^ and how we agreed to a refund and how the Ebay dispute was closed

1.
Will I be able to win this dispute since we already resolved the buyer issue by partial refund via Ebay dispute?

2.
Also will the buyer have to return the item before they are issue a refund if they win the dispute? I see a option for item return via dispute steps

Last edited by golferman; 06-09-2016 at 07:23 PM.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 06-10-2016
IGNAS's Avatar
Senior Member
 
Join Date: Jan 2015
Posts: 397
Thanks: 177
Thanked 105 Times in 70 Posts
Activity: 9%
Longevity: 37%
iTrader: (7)
Default Re: Will I win this dispute? What is the likely outcomne?

I would say that your chances of winning are pretty high.
Because it's plainly logical that the customer is trying to scam you...

I would be surprised if ebay would not be in your favor.

Although, let's see some more experienced members' thoughts on this.
__________________
Everything Amazon...

Send me a private message HERE <<--
Reply With Quote
  #3  
Old 06-10-2016
Play's Avatar
Senior Member
 
Join Date: Aug 2012
Posts: 6,164
Thanks: 1,110
Thanked 1,613 Times in 1,310 Posts
Activity: 54%
Longevity: 56%
iTrader: (41)
Default Re: Will I win this dispute? What is the likely outcomne?

Quote:
Originally Posted by IGNAS View Post
I would say that your chances of winning are pretty high.
Because it's plainly logical that the customer is trying to scam you...

I would be surprised if ebay would not be in your favor.

Although, let's see some more experienced members' thoughts on this.
I agree with you, its plainly logical.

But PayPal and eBay follow a completely different logic. :(

OP - Just keep giving as much evidence as possible, screenshots of messages with the buyer etc.
Reply With Quote
  #4  
Old 06-10-2016
Junior Member
Threadstarter  
 
Join Date: Feb 2015
Posts: 212
Thanks: 4
Thanked 14 Times in 13 Posts
Activity: 3%
Longevity: 37%
iTrader: (0)
Default Re: Will I win this dispute? What is the likely outcomne?

Quote:
Originally Posted by IGNAS View Post
I would say that your chances of winning are pretty high.
Because it's plainly logical that the customer is trying to scam you...

I would be surprised if ebay would not be in your favor.

Although, let's see some more experienced members' thoughts on this.
Its paypal not ebay. We resolved the issue via ebay by partial refund. 2 months later buyer did the paypal dispute.

At first the buyer put reason for dispute "Different Phone", then Paypal asked to be more specific then buyer said what i said above.

So obvious first they said different phone
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Am I likely to win this dispute? aalexander PayPal Talk 3 02-10-2016 09:24 PM
dispute help!! lulbert eBay Discussion! 10 08-26-2011 10:26 PM
Can buyers file a SnD dispute after an Unauthorized dispute? BiN4RY Subscriber Discussions 11 07-26-2011 04:38 AM
Dispute yugiohhk eBay Discussion! 1 03-09-2011 04:58 AM


Aspkin Group

All times are GMT -5. The time now is 03:07 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts