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Charge back case - Ergh.... -_-
 

Looking for a little advice if there is any available on this sort of thing.

As the title says, a customer has opened a charge back case on paypal. I assume because its now too old for an ebay case. Anyway I have no proof of postage, which I know I know (seriously I know) was not a bright idea, I have switched over to tracked delivery on everything some time ago, it's just that this one is a sale from before that switch over.

So with no proof of postage, I'm looking at the paypal dispute options and we have

I can provide proof that the item was sent through an approved delivery service to the address on the Transaction Details page. (which obviously not an option)
I can provide evidence other than proof of postage. (what sort of evidence can I provide?)
I refunded the payment for this transaction. (nope)
I will accept liability for this transaction. (I really dont want to do this one of course)


I've only had one of these before, which paypal after 3 months of making me wait finally gave in and gave me my money back because the buyers bank literally did nothing.

I was wondering what the best course of action is here, and does anyone know what else I can provide other than proof of postage?

Re: Charge back case - Ergh.... -_-
 

have you tried prayer?

2. how much is the chargeback worth and what postage did you sent it by

Re: Charge back case - Ergh.... -_-
 

How much is the item worth and how long ago did you post it?

Re: Charge back case - Ergh.... -_-
 

Did the customer ever leave positive feedback for item received?

Re: Charge back case - Ergh.... -_-
 

time to send an empty envelope with tracking/sig confirm.

Re: Charge back case - Ergh.... -_-
 

if its not an expensive item, I would let it go. consider it a lesson learned to always include tracking.

Re: Charge back case - Ergh.... -_-
 

The sale is so old that ebay no longer lists any details. I may give them a call tomorrow and see if they can help me out with it at all.

as for the cost of it I'm just going to have to write it off. This is the reason I went over to tracked parcels, just couldn't believe this one falls just before I started sending all of them signed. Typical.

I find it really frustrating that they take the money from us when this sort of thing happens. We rely on paypal to provide the security for transactions, there is no way I personally can prevent card fraud through paypal but its me that ends up out of pocket :/