Charge back case - Ergh.... -_- - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 06-26-2016
Senior Member
 
Join Date: May 2015
Posts: 360
Thanks: 11
Thanked 80 Times in 62 Posts
Activity: 0%
Longevity: 33%
iTrader: (0)
Default Charge back case - Ergh.... -_-

Looking for a little advice if there is any available on this sort of thing.

As the title says, a customer has opened a charge back case on paypal. I assume because its now too old for an ebay case. Anyway I have no proof of postage, which I know I know (seriously I know) was not a bright idea, I have switched over to tracked delivery on everything some time ago, it's just that this one is a sale from before that switch over.

So with no proof of postage, I'm looking at the paypal dispute options and we have

I can provide proof that the item was sent through an approved delivery service to the address on the Transaction Details page. (which obviously not an option)
I can provide evidence other than proof of postage. (what sort of evidence can I provide?)
I refunded the payment for this transaction. (nope)
I will accept liability for this transaction. (I really dont want to do this one of course)


I've only had one of these before, which paypal after 3 months of making me wait finally gave in and gave me my money back because the buyers bank literally did nothing.

I was wondering what the best course of action is here, and does anyone know what else I can provide other than proof of postage?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 06-26-2016
Junior Member
 
Join Date: Apr 2016
Posts: 48
Thanks: 8
Thanked 4 Times in 2 Posts
Activity: 0%
Longevity: 26%
iTrader: (0)
Default Re: Charge back case - Ergh.... -_-

have you tried prayer?

2. how much is the chargeback worth and what postage did you sent it by
Reply With Quote
  #3  
Old 06-26-2016
JamesNorth101's Avatar
Super Moderator
 
Join Date: Apr 2013
Posts: 17,267
Thanks: 1,375
Thanked 4,325 Times in 3,371 Posts
Activity: 68%
Longevity: 50%
iTrader: (353)
Default Re: Charge back case - Ergh.... -_-

How much is the item worth and how long ago did you post it?
Reply With Quote
  #4  
Old 06-26-2016
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 57,907
Thanks: 4,599
Thanked 7,050 Times in 6,423 Posts
Activity: 100%
Longevity: 76%
iTrader: (7)
Default Re: Charge back case - Ergh.... -_-

Did the customer ever leave positive feedback for item received?
Reply With Quote
  #5  
Old 06-27-2016
Banned
 
Join Date: Sep 2011
Posts: 480
Thanks: 33
Thanked 38 Times in 33 Posts
Activity: 0%
Longevity: 63%
iTrader: (0)
Default Re: Charge back case - Ergh.... -_-

time to send an empty envelope with tracking/sig confirm.
Reply With Quote
  #6  
Old 06-27-2016
Speeder33's Avatar
Executive [VIP]
 
Join Date: Apr 2011
Posts: 1,942
Thanks: 248
Thanked 430 Times in 309 Posts
Activity: 23%
Longevity: 66%
iTrader: (42)
Default Re: Charge back case - Ergh.... -_-

if its not an expensive item, I would let it go. consider it a lesson learned to always include tracking.
__________________
USA Premium Ebay Accounts Ultra High Limits, With Sales
Feedback + Sales + Aged Accounts in Stock
Click Here for a Premium IP address
Reply With Quote
  #7  
Old 06-27-2016
Senior Member
Threadstarter  
 
Join Date: May 2015
Posts: 360
Thanks: 11
Thanked 80 Times in 62 Posts
Activity: 0%
Longevity: 33%
iTrader: (0)
Default Re: Charge back case - Ergh.... -_-

Quote:
Originally Posted by rsot View Post
Did the customer ever leave positive feedback for item received?
The sale is so old that ebay no longer lists any details. I may give them a call tomorrow and see if they can help me out with it at all.

as for the cost of it I'm just going to have to write it off. This is the reason I went over to tracked parcels, just couldn't believe this one falls just before I started sending all of them signed. Typical.

I find it really frustrating that they take the money from us when this sort of thing happens. We rely on paypal to provide the security for transactions, there is no way I personally can prevent card fraud through paypal but its me that ends up out of pocket :/
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
1st Charge Back... solefoodbk PayPal Talk 4 10-08-2015 12:49 AM
Unauthorized charge back with Paypal zg00020 UK PayPal Talk 2 10-31-2014 05:32 AM
What happens if say a return/charge back makes you go neg? user3657 PayPal Talk 2 09-10-2013 11:18 AM
Charge back and withdrawals mpaca UK eBay & Paypal 4 09-09-2013 05:43 AM


Aspkin Group

All times are GMT -5. The time now is 09:24 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts