1st Charge Back... - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 10-02-2015
Senior Member
 
Join Date: Apr 2014
Posts: 1,671
Thanks: 313
Thanked 299 Times in 240 Posts
Activity: 29%
Longevity: 43%
iTrader: (1)
Default 1st Charge Back...

Got my first charge back as a seller today.

This is a on going issue I've had to deal with for the past 2 months. Buyer opened 2 cases on eBay and both sided in my favor. He now opened a charged back threw his bank...

Paypal withheld 650 initially but after calling, not even asking for them to remove the hold they did.

I suppose my question is what is the realistic end result of this?

So right now I have documentation from eBay with both cases. I already won a item not as described case which is what he filed with his bank/credit card company.

He claimed he received a can of paint and two shoes. Upon returning BACK to my stealth address he chose to ship it back using FIRST CLASS. Now we all know paint and shoes equal to MORE than 13 ounces. I was going to use that as my point to win the case but for whatever reason the package never got delivered?

So based off everything and paypal already saying if he would of opened a case threw them I'd of already won it do you think I have a realistic chance? I mean... cases MUST be won with paypal from time to time otherwise they wouldn't fight on behalf of us anyways, right?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 10-02-2015
Senior Member
 
Join Date: Sep 2014
Posts: 1,010
Thanks: 94
Thanked 153 Times in 127 Posts
Activity: 14%
Longevity: 40%
iTrader: (2)
Default Re: 1st Charge Back...

I think you'll win. I'd make sure to include saying that the item couldn't have been shipped first class even if you won the cases without that info.
Reply With Quote
The Following User Says Thank You to jakobrockz For This Useful Post:
solefoodbk (10-02-2015)
  #3  
Old 10-02-2015
yankee's Avatar
Executive [VIP]
 
Join Date: Nov 2013
Posts: 7,876
Thanks: 2,290
Thanked 2,640 Times in 1,936 Posts
Activity: 63%
Longevity: 47%
iTrader: (2)
Default Re: 1st Charge Back...

Paypal will fight like hell for you up to one year. I know we read other members saying they dont care etc, but the truth of the matter is THEY do care about false chargebacks more than anything and the reputation they need to withhold with credit card companies they process for is extremely important to them for a variety of reasons such as very low fees paid to visa/mastercard and insurances against chargeback claims and whatnot.

Paypal will always give a credit for good customers such as yourself and myself.

IF it is American Express then unfortunately, you will loose. Paypal will drag it out for up to one year but in the end, if the buyer replies at all to AMEX you will loose.

Wish you luck and glad you are learning from this experience!
Reply With Quote
The Following User Says Thank You to yankee For This Useful Post:
solefoodbk (10-02-2015)
  #4  
Old 10-03-2015
Senior Member
Threadstarter  
 
Join Date: Apr 2014
Posts: 1,671
Thanks: 313
Thanked 299 Times in 240 Posts
Activity: 29%
Longevity: 43%
iTrader: (1)
Default Re: 1st Charge Back...

I always had a negative outlook when it came to Paypal but they really surprise me sometimes.

At the end of the day they just want us to do our part as sellers and if we do we get rewarded. When I say that for instance like you said they re-credited my money back without me even asking them too. Getting large payments has NOT been a issue like I thought it would be..

It seems like as long as you take care of the 200/20,000, don't start selling high priced items with limited history, and just move correctly, they really seem to be BETTER than eBay. When I say BETTER they leave you alone more then eBay does..

At least with what I sell they do.

I think alot of it is just people who sell high risk things and either don't consider them high risk or don't care enough to do research and find out that Paypal does. If your selling legit items and do YOUR job, they seem to leave us alone. Its all about that age and history haha.

Last edited by solefoodbk; 10-03-2015 at 01:21 AM.
Reply With Quote
  #5  
Old 10-08-2015
Senior Member
 
Join Date: Jan 2010
Posts: 231
Thanks: 89
Thanked 44 Times in 34 Posts
Activity: 0%
Longevity: 77%
iTrader: (3)
Default Re: 1st Charge Back...

I sell over 50k a month on electronics and just review all my chargebacks and notice that we won all of them not by luck but by providing the proper documentation to support your claim in a professional manner followed up by a phone call. If you need any advice on a case pm me.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
What happens if say a return/charge back makes you go neg? user3657 PayPal Talk 2 09-10-2013 11:18 AM
Charge back and withdrawals mpaca UK eBay & Paypal 4 09-09-2013 05:43 AM
first credit card charge back, what should i do n4spd PayPal Talk 2 05-27-2011 01:28 AM


Aspkin Group

All times are GMT -5. The time now is 09:15 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts