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Chargeback Case?
 

Okay So a buyer purchased an item. It wasnt delivered. it was refused and returned to me. Then they opened a chargeback case before I could issue a refund. I have four options:

• Provide Shipping Information.
• I can provide evidence other than proof of shipment.
• I refunded the payment for this transaction.
• I will accept liability for this transaction.

I was told accepting liability means I have to pay a chargeback fee. If I choose "provide shipping information" instead do I stand a chance since it was returned?

Re: Chargeback Case?
 

If you're trying to avoid a chargeback fee with your merchant, contact your merchant and let them know the situation and see if there is a method you can do to avoid the charge.