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Old 08-28-2016
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Default Buyers return items that stink!

We sell jewellery, and I can sometimes smell the packets before I open them. Some of the ways people return their items too is incredible- eg recently an expensive set was returned wrapped in toilet roll stuffed inside a cardboard inhaler box.

But the worst part is I dont smoke (so maybe its more offensive to me) but several items get returned and they absolutely reek. I am supposed to be able to resell these items, but its impossible.

Does anyone else have this issue? do you just eat it....we do and I cant see a way round it, but its incredibly frustrating.
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Old 08-28-2016
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Default Re: Buyers return items that stink!

Generally the items need to be aired out and that fixes it. If it's really bad though it may be worth getting it professionally cleaned
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Old 08-28-2016
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Default Re: Buyers return items that stink!

That's the price to pay when dealing with returns. Personally I discard damaged/overly smelly products that are returned to avoid potential negative reviews. If it's an expensive item I'll inspect it / clean it etc
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Old 08-28-2016
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Default Re: Buyers return items that stink!

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Originally Posted by elmo View Post
That's the price to pay when dealing with returns. Personally I discard damaged/overly smelly products that are returned to avoid potential negative reviews. If it's an expensive item I'll inspect it / clean it etc
Yes we do too, sometimes the returned package smells so bad I dont even want to open it. Im glad we dont deal in clothing because I can imagine this would be a nightmare. Its always the customers that return stuff like that that complain the most too.....maintaining professionalism under these circumstances can really be pushed to the limit.

We have terms/conditions which state item must be in original saleable condition, but really its not worth the hassle to try and defend this point.
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Old 08-28-2016
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Default Re: Buyers return items that stink!

Terms and conditions - absolutely useless when it comes to ebay, as ebays terms are basically buyer is right, always, period.

In future I would consider offering partial refunds, or selling it at cost price just to cover your losses.
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