My package with DHL has been on this status since January 19 at Hong Kong. I've called the UK customer service today and they said they'll contact Hong Kong when the office is open and said the label may have fallen off it. I don't think the label has fallen off, has anyone experienced similar?
The complete step-by-step guide to get back to selling today!
DHL Hong Kong work weekends, I've had packages processed on Saturday and Sunday all the time, put on the Sunday evening Aerologic 3S519 flight to Leipzig for arrival at East Midlands Sunday night. It's not yet the Chinese new year so it's a bit puzzling, unless they have a backlog.
It's usually 3 days for me this is the longest it's ever been. Tracking today is showing it in Dhaka Bangladesh, never had that one before lol
Mine always arrive in 2/3 days. @rook - if your shipments take ten days to arrive then it sounds like your supplier uses UPS rather than DHL. Either that or they are taking a long time to hand your shipments off to DHL. DHL is really fast. Sometimes my shipments cross the date line in transit and reach USA before they left HK, for a total transit time < 48hrs.
@Allan, I'm in USA but I've been experiencing some delays also. My supplier gave me 2 tracking numbers last Friday but neither shipment has even been picked up yet. I asked them about it and was told there was a big drug seizure last week in HK which has things backed up.
After a week in Bangladesh on clearance event it has changed today to "BROKER NOTIFIED TO ARRANGE FOR CLEARANCE". Been in contact with DHL every day, they have no idea why it's in Bangladesh and I'm getting nowhere fast.