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Shipping Talk General discussions on shipping, customs, tracking, USPS, UPS, FedEx, DHL, EMS, etc.

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Old 02-11-2018
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Default DHL shipping Please contact DHL?

Hi I had ordered some cell phone accessories to resell and it was shipped by DHL. The tracking number says please contact dhl. I have contacted DHL and they are saying that it is with customs. If the tracking number still shows the same information then they have told me that I will recieve a letter in the mail.

My questions here is:

If custom does keep the item and does not release it back does the address get black listed?

I have a mail box at a nearby mailing store. Should I get a new box number and still be with the same mailing store or should I get a new address and open a new box from some other mailing box store?

For the full name on the package it was the actual name. Should I use another name on the new box?

Can somebody please reply back. Thank you
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Old 02-11-2018
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Default Re: DHL shipping Please contact DHL?

1. Are you fairly certain your items are knock-off or counterfeit and worried about seizure?

2. If custom seizes the item, the address can be flagged - 1 time maybe is unlikely to cause issue but you never can be 100% sure with Customs these days.

3. What you using the box for now - receiving those goods?

4. No advice can be given on using other names for receiving...
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Old 02-11-2018
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Default Re: DHL shipping Please contact DHL?

Hi it was generic cell phone accessories.
The box was used for personal and business to recieve mails. Can you please let me know if I should change the box number and keep the same address or get a new address with a new box number.

Thank you
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Old 02-12-2018
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Default Re: DHL shipping Please contact DHL?

Quote:
Originally Posted by Sarah512 View Post
Hi it was generic cell phone accessories.
The box was used for personal and business to recieve mails. Can you please let me know if I should change the box number and keep the same address or get a new address with a new box number.

Thank you
There's no need to change your address since there's nothing illegal in your shipment. The package should be released within a week if there's really nothing in there that would be seized. It's possible the UPS store address is what triggered a customs inspection.

By the way, changing to a different box at the same UPS store probably wouldn't make any difference. They know of all forwarding companies/rental box stores.
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Default Re: DHL shipping Please contact DHL?

phaz is right - no need to change your po box
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Hi thank you for your message. Itís been 6 days since it says to contact dhl. If they do keep the item then should I get a new address?



Quote:
Originally Posted by phaz0rz View Post
There's no need to change your address since there's nothing illegal in your shipment. The package should be released within a week if there's really nothing in there that would be seized. It's possible the UPS store address is what triggered a customs inspection.

By the way, changing to a different box at the same UPS store probably wouldn't make any difference. They know of all forwarding companies/rental box stores.
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Hi thank you. If customs do keep the item then should I get a new address?

Quote:
Originally Posted by rsot View Post
phaz is right - no need to change your po box
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Default Re: DHL shipping Please contact DHL?

Sarah, what ended up happening ?
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