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Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

I ordered a Chanel branded wallet from a very reputable reseller in Singapore. Reputation based on client references. DHL even attempted to deliver the package but I was not at home at the time. When the package went back to DHL it was seized by US customs and when I called to ask why it was seized, the officer said it was not authentic and that I would receive a letter in 4-6 weeks.

I've been in contact with the seller and she maintains that the item is authentic. The item was packaged with the receipt and authenticity card.

I'm not sure what to do. I don't know what was in the package. Maybe the seller did a bait and switch? I am wondering if it is possible to get pictures from US customs of the product so that I can send the pictures to an authentication service or just to see if the seller sent what was pictured in the sale posting.

Thank you for your time.

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

Why bother taking chances?
The government is telling you it is ⊗⊗⊗⊗. That's all the info you need to open a case and get your money back and buy the item you want from a proper seller - preferably NOT on ebay this time where the sale of such items that are ⊗⊗⊗⊗ is so common.
Let the seller deal with the authorities and try to convince them it is authentic - that's not your fight.

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

Unfortunately, this sale was not on ebay and I used transferwise to pay.

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

Yikes - definitely will need to follow-up with your seller and customs

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

They are not going to send you a picture

How did you find the seller and what makes you sure it’s real? When it comes to high price branded items you buy the seller not the item

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

Seller came with high reviews on Instagram and Facebook.

I found these forums when I was searching on how to proceed. I hope there is something I can do. I have yet to receive the letter in the mail.

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

Seller is responsible to get you the item - you don’t have the item.

Doesn’t matter why. Go get your money back.

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

Did you fund the transfer with a credit card? If so, contact the credit card.

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

I did not...I used the transferwise app (bank transfer) to try and save on paypal fees.

Dam...I feel like such an idiot!

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

Happens but now need to force communication with your seller - what is he/she saying?

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

She's tried contacting customs as well, but they told her that they will only deal with the importer (a.k.a me). She maintains that the item is authentic.

It doesn't look like I can do much in regards to filing a claim or petition to get the item from customs not until I get that letter in the mail.

I have tried to look up this event on the forfeitures.gov website but nothing pops up in the search, which a friend of mine thinks is weird because it should show something by now. It was suggested that I file a complaint with DHL, but I don't know what good that will do.

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

I want to point out a few things. The seller may very well believe it is authentic and it is quite possible it did come from the factory that makes the item for the OEM.

That does not mean it is sold in a manner in which it is deemed authentic.

Unless your seller has invoices from the OEM or a distributor that proves beyond any doubt it came from the OEM, your item is not authentic in the eyes of USA law.

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

something is missing here-
you said you are not home ad the shipment goes back to DHL.
DHL US office will try to redeliver to you,why is it turned over to US Customs?
It has cleared customs the first time,
Unless days have past and DHL did not hear from you so they are returning the package back to the seller in Singapore.
Are you trying to avoid customs duty?by not picking up the package?
Also I doubt US customs will bother to examine and bag and find it not authentic.
it passed the mustard the first time
we need more information

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

^^ That's off by a bit. Ad hoc customs inspections are common and can occur at any point up to delivery. If a DHL delivery driver thinks a package looks suspicious they can delay delivery and send the shipment back to customs for a better inspection. There have been numerous reports of that exact scenario playing out here on this forum.

The shipment may have "passed the mustard the first time" but it apparently hasn't passed the mustard the second time.

Catching incoming counterfeits is one of the primary responsibilities of US customs. Why do you doubt they would examine merchandise to find out if it's counterfeit? It's what they do. :doh:

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

I didn't know that happened in the US. Wow

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

I feel for you, I really do. My package has gotten seized, but different reasons. They weren't content at how I handled it either. I had a friend literally **** in a box, and send it over and customs opened it, cause I know how much FedEx loves sending packages coming into Canada to Canada Customs and slapping duties on.. Needless to say, when they called, I laughed, they didn't take it well when I didn't take it seriously and told them I intentionally had that done. Unfortunately, not a crime, so no charges.

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

hello,
sorry I am new here, can I know why the word f a k e is replaced in title or when we try to write it anywhere ? anything else that I should not say ? thanks a lot

Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

yes,words like ⊗⊗⊗⊗,counterfeit and foul words are replaced

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

You aren't going to get authentic Chanel (or any other brand for that matter) items from Singapore. Anything coming from that general area is either a factory second or it's a knock off. Even if you think the seller is reputable and it should be safe, odds are it's not and the seller might not even know. If you want authentic, you have to buy from a US or UK seller.

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

It must be the CONTENT description which draw attention,US customs do have experts they can call on ,experts who know jade from non jade,ivory from resin,gold,silver and designer this and designer that.
This may be off topic,but once I imported some porcelain items from Germany,my vendor shipped Deutsche Post which usually passes onto USPS,but for this shipment,Fed Exp delivered ,the driver walked into my living room,and glanced over my coffee table loaded with collectibles I sell on Ebay carefully!
I should have asked if he wants to buy a piece from me !

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

she said it is a very reputable seller!!!!!!!!!!!
But I agree,there are not too many dept stores or any retail stores which sell Chanel products.
Years ago there is an Ebay seller who sell Chanel items on Ebay and she was shut down,she showed her credit card receipts showing she bought them in a Paris boutique,she claimed she and her family took vacation in Paris each year and these are end of season sales ,they are brand new and they just keep listing and listing !!
Chanel costume jewelry is much sought after,esp those antique ones,they can go for 5 figures .
Then comes the ⊗⊗⊗⊗ ones,and it is believed they are coming from Korea.

Re: Customs seized package after delivery attempt and are saying the item is ⊗⊗⊗⊗
 

Just move on you dont want to attract governemtn attention