DHL package on hold after several customs updates?

[BenjaminLucas]

I have a package that was placed on hold this morning. I contacted DHL and they said it was a technical issue, like a problem with the plane it was supposed to be on, or missing the plane or something of that nature, and not a customs issue, but, I also have several DHL update emails from throughout the night. The tracking history is below, and it doesn't specifically say that it has cleared customs just that the customs status was updated?

The first email on customs said there was a clearance delay and they would contact the importer or shipper,

the next update 3 hours later says this "Further Details - A clearance other than standard Customs entry is required for this shipment.
Next Steps - Further processing will occur as instructed by the regulatory authority. A DHL representative shall attempt to contact the importer or shipper if further information is required "

The next, a half hour after that last says "Customs Entry Submitted"
and the last one an hour after the last says "Customs status updated"
Then I got the exception notice saying it is on hold due to a technical issue. Should I be worried? It's a pair of glasses from Firmoo.com

10 Shipment on hold CINCINNATI HUB, OH - USA 05:25


9 Customs status updated CINCINNATI HUB, OH - USA 04:21

8 Departed Facility in LEIPZIG - GERMANY LEIPZIG - GERMANY 04:27


Thursday, February 15, 2018 Location Time Piece
7 Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 16:02


6 Departed Facility in AE - HUB & GATEWAYS - UNITED ARAB EMIRATES AE - HUB & GATEWAYS - UNITED ARAB EMIRATES 11:29


5 Processed at AE - HUB & GATEWAYS - UNITED ARAB EMIRATES AE - HUB & GATEWAYS - UNITED ARAB EMIRATES 08:59


Wednesday, February 14, 2018 Location Time Piece
4 Arrived at Sort Facility AE - HUB & GATEWAYS - UNITED ARAB EMIRATES AE - HUB & GATEWAYS - UNITED ARAB EMIRATES 21:44


3 Departed Facility in DUBAI - UNITED ARAB EMIRATES DUBAI - UNITED ARAB EMIRATES 21:10


2 Processed at DUBAI - UNITED ARAB EMIRATES DUBAI - UNITED ARAB EMIRATES 21:08


1 Shipment picked up DUBAI - UNITED ARAB EMIRATES 17:25

[phaz0rz]

Shipment is most likely on hold waiting for a plane. Usually when they say "on hold" in the USA it's a seizure but these are not ordinary times. Almost all of our shipments are getting that status for a day or two now.

[BenjaminLucas]

Originally Posted by BenjaminLucas

I have a package that was placed on hold this morning. I contacted DHL and they said it was a technical issue, like a problem with the plane it was supposed to be on, or missing the plane or something of that nature, and not a customs issue, but, I also have several DHL update emails from throughout the night. The tracking history is below, and it doesn't specifically say that it has cleared customs just that the customs status was updated?omegle discord xender

The first email on customs said there was a clearance delay and they would contact the importer or shipper,

the next update 3 hours later says this "Further Details - A clearance other than standard Customs entry is required for this shipment.
Next Steps - Further processing will occur as instructed by the regulatory authority. A DHL representative shall attempt to contact the importer or shipper if further information is required "

The next, a half hour after that last says "Customs Entry Submitted"
and the last one an hour after the last says "Customs status updated"
Then I got the exception notice saying it is on hold due to a technical issue. Should I be worried? It's a pair of glasses from Firmoo.com

10 Shipment on hold CINCINNATI HUB, OH - USA 05:25


9 Customs status updated CINCINNATI HUB, OH - USA 04:21

8 Departed Facility in LEIPZIG - GERMANY LEIPZIG - GERMANY 04:27


Thursday, February 15, 2018 Location Time Piece
7 Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 16:02


6 Departed Facility in AE - HUB & GATEWAYS - UNITED ARAB EMIRATES AE - HUB & GATEWAYS - UNITED ARAB EMIRATES 11:29


5 Processed at AE - HUB & GATEWAYS - UNITED ARAB EMIRATES AE - HUB & GATEWAYS - UNITED ARAB EMIRATES 08:59


Wednesday, February 14, 2018 Location Time Piece
4 Arrived at Sort Facility AE - HUB & GATEWAYS - UNITED ARAB EMIRATES AE - HUB & GATEWAYS - UNITED ARAB EMIRATES 21:44


3 Departed Facility in DUBAI - UNITED ARAB EMIRATES DUBAI - UNITED ARAB EMIRATES 21:10


2 Processed at DUBAI - UNITED ARAB EMIRATES DUBAI - UNITED ARAB EMIRATES 21:08


1 Shipment picked up DUBAI - UNITED ARAB EMIRATES 17:25

thankyou my issue has been solved