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Shipping Talk General discussions on shipping, customs, tracking, USPS, UPS, FedEx, DHL, EMS, etc.

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Old 06-07-2011
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Default package on hold in china customs

i have a question? i ordered a package from a china supplier paid through paypal and the package has been on hold since may 18th... what can i do about this... the seller says to wait for it to be released .. they dont know when it will be released or if it will be released... and will not refund my money until they find out what customs will do... it has been six weeks and it cost five hundred dollars .. so i am worried.... what should i do
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Old 06-07-2011
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Does not make sense.

Is the parcel still in CHINA and therefore has not techincally been exported.

Or, has the parcel arrived in the USA and been held by Customs.

For correct advice, give the correct information.

Answers are different dependig on your reply.
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ok as of may 18th this is what i get when i try to track package
05/18/2011 location city of guangzhou posting
05/18/2011 location city of guangzhou dispatch from sorting center
05/18/2011 guangzhou arrival at sorting center
05/18/2011 guangzhou handed over to customs
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apparently package is still in china according to tracking number...apologize i thought i was very specific with the info
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Old 06-07-2011
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this can mean many things - you sometimes wont see any change in the delivery status even after the parcel arrives.

It does seem to be taking a while though so I'd be cautious.

Handed over to customs does not neccessarily mean its been confiscated by them - if it has you will receive a letter.
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are the items anything questionable? such as foo foo ones?
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I never thought there would be export customs. Otherwise wouldn't that be a scam? I've only known of import customs when it arrives to your country.

Can it be on hold (but not by customs)? Or is it by customs?
Do export customs charge you or make you pay fees (which is what import customs do a lot of times)?

Last edited by gera229; 06-07-2011 at 04:21 PM.
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Make sure you open a dispute through PayPal before the 45 day timeframe is over.

Some suppliers will delay you past this.

Your supplier would have to provide confirmation of delivery, which they do not have.
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As for the package, it really likes China, doesn't want to leave.

I was going to say, it may have just not been updated yet, but it has been a fair few days!

Is the courier DHL?
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