DHL Clearance Delay
Hello all, I'm new here, but I've been reading up on DHL and customs and what not. I am based in UK and I have received this from my shipment.
A couple of days ago I received a letter from c3i Europe asking to sign a letter for destruction. I complied and sent it off to them.
Now my seller isn't complying to give me a refund saying I don't have evidence of the parcel being detained by customs, even though I scanned the letter I got from c3i and mailed it to him.
Is he right in saying there isn't sufficient evidence? Here is the DHL log:
17 Clearance delay LONDON-HEATHROW - UK 11:37
Monday, June 06, 2011 Location Time Pieces
16 Clearance delay LONDON-HEATHROW - UK 11:37
Sunday, June 05, 2011 Location Time Pieces
15 Clearance delay LONDON-HEATHROW - UK 11:37
Saturday, June 04, 2011 Location Time Pieces
14 Clearance delay LONDON-HEATHROW - UK 11:37
Friday, June 03, 2011 Location Time Pieces
13 Clearance delay LONDON-HEATHROW - UK 11:37
Thursday, June 02, 2011 Location Time Pieces
12 Clearance delay LONDON-HEATHROW - UK 11:37
Wednesday, June 01, 2011 Location Time Pieces
11 Clearance delay LONDON-HEATHROW - UK 11:37
Tuesday, May 31, 2011 Location Time Pieces
10 Clearance delay LONDON-HEATHROW - UK 11:37
Friday, May 27, 2011 Location Time Pieces
9 Please contact DHL LONDON-HEATHROW - UK 19:59
8 Clearance processing complete at LONDON-HEATHROW - UK LONDON-HEATHROW - UK 07:57
7 Arrived at Sort Facility LONDON-HEATHROW - UK LONDON-HEATHROW - UK 07:50
1 Pieces
Thursday, May 26, 2011 Location Time Pieces
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 10:16
1 Pieces
5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 06:51
1 Pieces
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 05:02
1 Pieces
3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 04:11
1 Pieces
2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 03:50
1 Pieces
1 Shipment picked up HONG KONG - HONG KONG 00:20
1 Pieces
Thanks all!
|