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Shipping Talk General discussions on shipping, customs, tracking, USPS, UPS, FedEx, DHL, EMS, etc.

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  #1  
Old 05-15-2011
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Default DHL and Clearance Delay

I had so many packages sent via DHL for the past year. Usually if I had Clearance Delay after 2 hours it would be released. Problem with my package now it shows clearance delay 2x- Is the package toast? Inside were DVDs.

5/15/2011 3:04 pm Clearance Delay Cincinnati Hub, Oh
12:16 pm Processing for clearance Cincinnati Hub, Oh
12:16 pm Clearance Delay Cincinnati Hub, Oh
12:04 pm Transit through DHL facility Cincinnati Hub, Oh
5/14/2011 2:59 am Transit through DHL facility Hong Kong, Hong Kong
2:36 am Depart Facility Hong Kong, Hong Kong
2:23 am Processed at DHL Location. Hong Kong, Hong Kong
5/13/2011 11:45 pm Processed at DHL Location. Hong Kong, Hong Kong
5:52 pm Transit through DHL facility Hong Kong, Hong Kong
5:15 pm Depart Facility Hong Kong, Hong Kong
12:42 am Shipment picked up Hong Kong, Hong Kong

Last edited by Sell4more2; 05-15-2011 at 06:18 PM. Reason: added "?"
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So you're asking if its toast or are you just telling us that it is toast if it shows that 2x?

If you're asking, I'd say you should just call.
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  #3  
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I will give it until tomorrow, if it doesn't clear then its not coming out of customs. I have 9 more packages coming via DHL through out the week. Lets hope and prey they make it my way.
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Old 05-15-2011
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Clearance delays can be normal on a Sunday. The problem for you is if your package is opened for inspection.

Assuming that you meant pre-recorded DVD's of movies and box sets (and not blank DVD's) they will be seized if that happens.

Anything up to 24 hours, I would not be too worried about. Anything over 24 hours is a problem.
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Thanks Jeff. Like I said I have been importing with DHL for a while now with no problems.

I always tell my supplier to make sure not to have the packages reach USA on Saturday or Sunday but I guess they never listen!

They were box sets so lets hope they don't get opened up. Hopefully someone is lazy on duty to open up the taped up box.
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Old 05-15-2011
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The tape thing - in my personal opinion - does not matter. I have had packages opened that are wrapped in what seems like a few miles of tape. Customs opens, looks, and then just adds another pound of tape to re-seal the package.

You will know if that happens as their tape has "Inspected by US Customs Service" printed on it.
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Old 05-15-2011
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haha. your right! I had that happen in the past. Just spoke with my supplier he said it will

pass customs or they will refund me plus resend it!

I guess they know what they are talking about. Another thanks to you Jeff!
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Old 05-16-2011
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Just woke and and checked the tracking number and looks like the package is back in CHINA!


5/16/2011 7:49 pm Depart Facility Hong Kong, Hong Kong
7:42 pm Processed at DHL Location. Hong Kong, Hong Kong
5/15/2011 3:04 pm Clearance Delay Cincinnati Hub, Oh
12:16 pm Processing for clearance Cincinnati Hub, Oh
12:16 pm Clearance Delay Cincinnati Hub, Oh
12:04 pm Transit through DHL facility Cincinnati Hub, Oh
5/14/2011 2:59 am Transit through DHL facility Hong Kong, Hong Kong
2:36 am Depart Facility Hong Kong, Hong Kong
2:23 am Processed at DHL Location. Hong Kong, Hong Kong
5/13/2011 11:45 pm Processed at DHL Location. Hong Kong, Hong Kong
5:52 pm Transit through DHL facility Hong Kong, Hong Kong
5:15 pm Depart Facility Hong Kong, Hong Kong
12:42 am Shipment picked up Hong Kong, Hong Kong
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Old 05-16-2011
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I have actually had that happen to me (Last year),,Clearence Delay in Cincinnatti,,,and back to Hong Kong and then back to me in the U.S.,,,I can't Explain it,,
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I just talked to my supplier and they said this is the first time this has happened to them.

The weird thing now is I have 9 packages that are going to reach Cincinnati tomorrow and

they all have the same depart date as that package that was in USA and left back to HK.

I did place a trace with DHL and they will give me a call before 12:00PM central time.

Nothing now but prey and hope they arrive. I will keep you guys updates.
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Old 05-16-2011
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So did the package clear the second time around slapped?
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Quote:
Originally Posted by Sell4more2 View Post
So did the package clear the second time around slapped?
Yes it did
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Old 05-16-2011
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Was told it will be arrive to USA again tonight, and tomorrow I should receive it if it clears

customs the 2nd time! Which on Tuesday it does most of the time.
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  #14  
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Also want to mention that the package never made it to the USA.

I guess somehow they tried to clear the package without it even touching USA ground.

Anyways, I will keep you guys updated on this matter.
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Same thing happen to my friend, He said he never got his shipment.

Here is his info:

Current status for 8074912720... Help
Please contact DHL Customer Service.
Tracking history... Help
Date and time Status Location Service Area
3/8/2011 1:48 am Please contact DHL Customer Service. Cincinnati Hub, Oh
2/25/2011 2:42 am Transit through DHL facility Cincinnati Hub, Oh
2:42 am Processing for clearance Cincinnati Hub, Oh
2/24/2011 3:46 pm Depart Facility Hong Kong, Hong Kong
3:08 pm Processed at DHL Location. Hong Kong, Hong Kong
4:54 am Clearance Delay Cincinnati Hub, Oh
2:07 am Transit through DHL facility Cincinnati Hub, Oh
2:07 am Processing for clearance Cincinnati Hub, Oh
2/23/2011 4:09 pm Depart Facility Hong Kong, Hong Kong
2:49 pm Processed at DHL Location. Hong Kong, Hong Kong
3:17 am Transit through DHL facility Hong Kong, Hong Kong
2:28 am Depart Facility Hong Kong, Hong Kong
2:26 am Processed at DHL Location. Hong Kong, Hong Kong
2/22/2011 3:54 pm Shipment picked up Hong Kong, Hong Kong
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Just got off the phone with DHL, they said as it was a 2 piece package one package

made it and the other one left Hong Kong and should reach the USA tonight.

I asked them about the clearance delay they said so far USA customs has not asked for

any documents. (which might be a good thing) and if I'm lucky it should be release

tonight. That's my latest update on the package.
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Old 05-17-2011
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Just an update: Today I have received 8 packages via DHL (the first tracking I have

posted I believe customs has seized them as I have not received any updates from them.

So 8 out of 10 packages have arrived safely.
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  #18  
Old 05-17-2011
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3/8/2011 1:48 am Please contact DHL Customer Service. Cincinnati Hub, Oh
2/25/2011 2:42 am Transit through DHL facility Cincinnati Hub, Oh

this kind of time delay means likely it is gone. You have 80% on this transaction - guess that's good in one way.
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Old 05-17-2011
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That was a sample I gave from a friends tracking that had same issue as my OP post.

My tracking still did not update for the package that did not pass customs.
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  #20  
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Like you mentioned rsot 80% is really good. I mean 8 packages came and cleared USA

customs at the same time. 1 package arrives and gets clearance delay. It just depends on

when they send. I would usually recommend Tuesday and Thursday for packages to arrive

to USA. Never had problems on those two days.
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Old 05-18-2011
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You're probably right. I had a package come today.
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Old 05-20-2011
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what does "Non-customs Government agency hold" Mean??
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