what harm is there in calling the Post Office, you have the tracking number so can give them that
If it is replica items maybe you dont want to be following up?
re 2 weeks in customs that is pretty normal globally at this time of year due to the huge volumes being shipped
I had a similar issue in the UK and called customs, they sid there was a 300 GBP charge for duty, I agreed and they shipped next day. They actually authenticated the goods by their invoice even though they were not the real thing
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