Parcelforce repeated delays with goods

[johnboyz26]

Originally Posted by Ant

I've had two parcels to my freinds address in the past 2weeks come fine. Took 2days to clear customs, I'm waitiin on a reply now for the one from may, I contacted them 3times prior and they said customs still had it and this time they haven't said customs have got it? Hopefully it will be good news haha

so do you think its just that they are tracking address of the regular importers??? then???

[wilburnet]

re johnboyz26 i got the same letter as you , its pretty much a seizure letter as the invoice from sender wont match the value customs think the item should me so i wouldnt even send it back , just let them dispose of the items after 30 days .
Mine was heavy at 8kg which is why they stopped mine . Explained to my regular seller what happened and they are re-sending the full batch by DHL so should receive by the weekend . Not getting by EMS again its too slow anyways compared to DHL

[lj17]

wilburnet.....im in the same boat, im thinkin of using DHL next time but will it still get stuck in customs or do DHL packages go through quicker? ive never used DHL before, only EMS.

Thanks

L

[Ant]

Originally Posted by johnboyz26

so do you think its just that they are tracking address of the regular importers??? then???

Probably , mine hasnt been seized iv just been emailed this though more pissin around

Dear Anthony



Thank you for your email.



I am sorry that your item has not yet been located. I have checked our system which indicates that our International Team have advised that you request sender to submit claim in China.



Regretfully, we are unable to accept a claim on an import Express Mail Service item. Any claim for delay, loss or damage on a parcel posted via an EMS Service must be submitted by the sender with the sending Post Office in the country of origin.



I am sorry for any further inconvenience this may cause.



If you require any further information or assistance, please reply to this email showing all conversations we have had on this enquiry.

[BlackBox]

How many International Hub are there in uk

[GTB]

i think there is only one international hub but i could be wrong

and i think it is coventry!

parcelforce that is

[Ebayorbust]

Originally Posted by BlackBox

How many International Hub are there in uk

Just the one. As GTB has said, it's in Coventry.

[Ant]

Looks like mines been nabbed off farce team then?

[hirdschemicals]

Hi any help would be appreciated, i have not received one seized letter or anything my parcels are all below look at the dates some are over a month still nothing, all say in progress, are they seized or just waiting to be processed?

21-05-2012 11:16 International Hub Received and processed
20-05-2012 18:03 International Hub Awaiting Customs clearance
20-05-2012 18:02 International Hub Received in destination country
16-05-2012 21:45 Delivery Agent - EMSEVT QINGDAO Forwarded for export
16-05-2012 20:44 Delivery Agent - CHINA Collected from customer

20-05-2012 18:03 International Hub Awaiting Customs clearance
20-05-2012 18:02 International Hub Received in destination country
16-05-2012 21:45 Delivery Agent - EMSEVT QINGDAO Forwarded for export
16-05-2012 20:44 Delivery Agent - CHINA Collected from customer

13-06-2012 13:14 International Hub Received and processed
10-06-2012 21:53 International Hub Awaiting Customs clearance
10-06-2012 21:52 International Hub Received in destination country
07-06-2012 22:16 Delivery Agent - GUANGZHOU - PTT Forwarded for export
05-06-2012 21:27 Delivery Agent - CHINA Collected from customer

10-06-2012 19:07 International Hub Awaiting Customs clearance
10-06-2012 19:06 International Hub Received in destination country
06-06-2012 21:15 Delivery Agent - GUANGZHOU - PTT Forwarded for export
04-06-2012 19:39 Delivery Agent - CHINA Collected from customer

[wilburnet]

it looks like are some are ready to process , meaning they are on way to national hub but i'm not for certain . If time goes by and you still dont receive letter give them a call

DHL will be the safer option i believe until Olympics . EMS is too risky , but most of the sellers only ship DHL in high quantity order as the shipping cost is higher than EMS

[hirdschemicals]

cheers mate i am leaving it until the Olympics are finished with lots of penny's lost you see, my packages are 25kg at a time do you think this is too much?

[Hushhush]

I would say so pal they stopping the one kgs so I think urs will be I'd ask them to send it over so u get bit tax to pay if they marking it low value for size the package gonna look bad

[Ant]

im getting mine in 200g parcels no problems with ems just hefty shippin getting 6 at a time

[hirdschemicals]

need new plan guys how about sending lets say 100kgs to france then get a transport company to pick it up and drop it off here, any one no the prices for the delivery from france to the uk via a transport company. cutting out customs as teh lorry will just drive on to ferry then hopefully through customs.

[Hushhush]

Originally Posted by hirdschemicals

need new plan guys how about sending lets say 100kgs to france then get a transport company to pick it up and drop it off here, any one no the prices for the delivery from france to the uk via a transport company. cutting out customs as teh lorry will just drive on to ferry then hopefully through customs.

Would u senD the parcel to the transport company then how wud it work......u cud go on holiday to northern Ireland get it sent there then from there send it on ....summit like tht wud work

[Hushhush]

Originally Posted by Ant

im getting mine in 200g parcels no problems with ems just hefty shippin getting 6 at a time

Are ya that's good I got one mine it had been opened they let it through ones still stuck

Am waiting till all calms down before order any thing else

[hirdschemicals]

yes same here, let it all carm down then reevaluate things, i think once Olympics finish we all post are results when we order again to see if it as changed hopefully it will. we are all in the same boat so we need to share are info to keep ahead lol

[hirdschemicals]

just got this email from penis force lol, does this mean my parcel as not been seized, like i said not one letter as gone to the address at all!!

Thank you for your email.

I am sorry to hear you have not yet received your parcel and can understand how frustrating the delay must be for you. I must advise you that your parcel is currently with the UK Border Agency awaiting customs clearance.

As the UKBA are a separate organisation from Parcelforce Worldwide, I must advise we have no control over the length of time they take to process parcels. Due to this, I am sorry I cannot give a definite date when your parcel will clear with UK Border Agency and be released back to Parcelforce Worldwide.

Once your item has cleared Customs, it will be sent on to your local depot within 2 working days of being released by the UKBA.

If no customs charges have been raised on your parcel, delivery will be attempted the first possible working day.

If there are charges raised on your parcel your item will be held at your local depot pending payment of these charges. We will send a letter of notification regarding the charges raised with a 17-digit number required for us to take payment.

Once this has been received you can pay your charges online at Parcel Delivery Services - UK and International - Parcelforce Worldwide and click the “receiving a parcel” tab. Alternatively you can call us on 08448 004466 to pay your charges. Once your charges have been paid, the parcel will delivered to the original address on the parcel on the day selected.

If you have not received a letter requesting payment of charges, or received your item within 7 working days of clearing Customs, please contact us and we will investigate.

You can track the progress of your item at Parcel Delivery Services - UK and International - Parcelforce Worldwide

If you require any further information or assistance, please reply to this email showing all conversations we have had on this enquiry.

Our hours of business are Mon to Fri: 8am to 5:30pm.

Kind regards

[Hushhush]

That's just standard reply mate I got exact word for word they just copy and pasting

They don't have a clue

[Hushhush]

Also I got one come through and one ain't the one I got had been opened

I don't see y I ain't got other one yet must be delay or summit f**k knows the one I got was sent last so the backlog bit is questionable

[Hushhush]

Any one had progress on any items tht awaiting customs clearance???.?.?.



What happens if you don't get them do they or police visit the address????

[BlackBox]

I had to wait whole week before tracking number came onto EMS site was told there where delays. no its week still there

2012-07-05 11:23:16 ANSHAN Despatch from Sorting Center
2012-07-05 21:55:57 SHENYANG Arrival at Sorting Center
2012-07-05 23:33:29 SHENYANG Despatch from Sorting Center
2012-07-09 09:48:09 SHENYANG Arrival at Sorting Center
2012-07-09 10:12:41 SHENYANG Despatch from Sorting Center