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Re: DHL Help "Shipment on Hold"????
 

I know this thread is from 2012 but I did not want to open a new one.

My DHL shipment is on hold since last wednesday (non-brand items).
I called DHL and they told me I need to pay Taxes and Duties.
I immediately paid $81 online at their website.
Called the next morning.. customer service told me it will be delivered same day.
Oh well, thay did not.:-(
Called a few times, back and forth... long story short...
Friday afternoon DHL told me that the DHL account which was used to ship the goods (ordered from Aliexpress) seems to be fraud.
The account holder put the hold on the account.

So I contacted the shipper in China and told her to call DHL but obviously that did not work.

She keeps telling me to contact the police to "maintain my rights".
What the hell does she mean?

Her english is not very good and I guess she uses a translater online, so I am totally lost.

Any help would be appreciated,
thx

Re: DHL Help "Shipment on Hold"????
 

From your message it sounds like someone has used a DHL account to ship your parcel without permission from the person who owns the DHL account and has put the parcel on hold?

You need to get updates from DHL because obviously your supplier is being shady.

The police wont do anything.

Re: DHL Help "Shipment on Hold"????
 

You got it, thats what DHL told me on Friday (more or less).

I deal with this supplier since 3 years now, never had a problem.

If her english would be a little better it would be easier to understand

Re: DHL Help "Shipment on Hold"????
 

What I don't understand is how can you use somebody elses account and DHL would let you and ship them overseas.
Shouldn't they notice it before the items are on their way???

Re: DHL Help "Shipment on Hold"????
 

Well exactly.
So either your seller is lying to them or he used someones account details.

Re: DHL Help "Shipment on Hold"????
 

If the seller is moving counterfeit items left and right then what do they really have to lose by hacking/stealing someone else's account?

They dont care at the end of the day. Most suppliers are middle men anyway and just slap a ⊗⊗⊗⊗ address on there boxes to get it too (But not back) to their destinations. Most do not even touch the parcels but tell the factories to put the bogus addresses on there for them.

Id change suppliers ASAP.

Re: DHL Help "Shipment on Hold"????
 

Can you not claim your money back through aliexpress?

Try everything to get your money back and dont be fobbed off!

Re: DHL Help "Shipment on Hold"????
 

There is nothing counterfeit, or brand name or whatever.
I ordered blank white standard mouse pads

Re: DHL Help "Shipment on Hold"????
 

Yes, since I did not confirm the delivery the money has not been released to the seller.
But rather than that I would prefer to get items.

Theses 3 packages are the last ones of a bigger order.
The first and second batch came without any problems.

Re: DHL Help "Shipment on Hold"????
 

How big were your orders?

If you do not get what you ordered you will get your money back from aliexpress just open a dispute asap and copy and paste the tracking information. Your supplier may want to reship your order using a different method that will be up to you. If you want a refund and your supplier does not agree escalate the dispute and you will easily win and be refunded pretty quickly.

I just received a large order from china. Without my knowledge me supplier broke the DHL shipment up into 6 separate shipments sent 1 per day. I received them all no problem over a 6 day period. Maybe you should suggest your order be broken up into smaller shipments. My supplier specifically said he did this to avoid custom issues and fees.

Re: DHL Help "Shipment on Hold"????
 

I think if you can prove ownership to DHL they may let you pay the shipping costs to them and get it delivered, after all they just want the money anyway and you have paid the taxes and brokerage fees.

You probably have paid the shipping already but it is best to pay it again and get a credit from the company you are dealing with. Small companies in China will take their product to another larger factory to ship from as they have the DHL account and discounts, in this case the 2 probably fell out with each other and you are the victim of the fallout.

Re: DHL Help "Shipment on Hold"????
 

I will call DHL in a minute and will ask if they let me pay for it.
My supplier asked me the same.
Just need to figure out how I will get the reimbursement for the additional shipping costs through Aliexpress.

Will keep you updated

Re: DHL Help "Shipment on Hold"????
 

This was a huge order.
Little bit over $10,000.
The order was broken into 3 shipments but each shipment contains 2 to 3 boxes.

First and shipment got here without any problems

Re: DHL Help "Shipment on Hold"????
 

Ok, here is the update.

Called DHL and they would release the packages if I would pay the shipping charges.
Because I don't have a DHL account it would only cost me around $1750 !!!!!!!!!!!!!!!!!!!!:eek::eek::eek::eek::eek::eek: :eek:

I don't think so

Re: DHL Help "Shipment on Hold"????
 

10g's worth of white mouse pads...:lol::lol::lol::lol::lol:

Re: DHL Help "Shipment on Hold"????
 

Will they send the shipments back to the shipper so you can get your refund?

Re: DHL Help "Shipment on Hold"????
 

Nope, only the last packages were mouse pads:cheer:

Re: DHL Help "Shipment on Hold"????
 

Good luck sorting it all out

Re: DHL Help "Shipment on Hold"????
 

Yeah, think I could need a little bit of luck, thanks:amen:

Re: DHL Help "Shipment on Hold"????
 

I would open the ali case and let the shipper sort it out. They want the money more then you do... Think of the taxes and duties as paid as a learning lesson...

If someone buys from me and there is issue with shipping they give 2 ****z about it and file a claim.

Trust me most of these suppliers are not your "mate" or "friend"...

Re: DHL Help "Shipment on Hold"????
 

DHL will refund me the taxes and fees I already paid

Re: DHL Help "Shipment on Hold"????
 

Ok, here is the final update. years later.... :pop2:

The seller opened another DHL account and transferred the bill to the new account.
It took DHL USA forever to take care of the paper work, anyway I was able to get my items, finally after almost 4 weeks.