Cincinnati Hub

[unkown5454]

I think he was referring to the credit...

[jeffweico]

Originally Posted by unkown5454

I think he was referring to the credit...

In the past, I have received a refund from DHgate when an item was seized. I never released the money to the seller and I have to give them a PDF or TIFF of the letter from customs.

However, given their new rules, I don't think they would do that in the future. I could be wrong, but I wouldn't take the chance. Of course, I no longer am involved with any of that anyway.

[teedon]

Please contact DHL,the possiblity of being seized is big big. You could give them a call to know further more info and then do next step according to the result

[fingerblast]

Originally Posted by slvram

This is how the tracking on the package went. I just wanted to know is it OK to call DHL or just assumed my shipment has been seized. I bought through DHgate so I can file a claim ,but I might need paperwork if the package is seized as proof. What should I do?

Wednesday, June 20, 2012 Location Time
10 Please contact DHL CINCINNATI HUB, OH - USA 01:03

Wednesday, June 13, 2012 Location Time
9 Processed for clearance at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 01:04

8 Clearance delay CINCINNATI HUB, OH - USA 01:04

7 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 00:54

Tuesday, June 12, 2012 Location Time
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 18:23

5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 17:22

Monday, June 11, 2012 Location Time
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 21:05

3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 20:13

2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 20:12

1 Shipment picked up HONG KONG - HONG KONG 18:59

You shouldn't need any proof. Your tracking information is proof enough to file any claim on DH.