Waiting on Feedback Change from CS - How Long Does It Take?

[Startacus]

Hi I just dealt with the good ol' folks at Customer Support concerning a customer who tried to bully me all Xmas season long - first demanding items outside of the auction be sent with the item (in which we sent) - then threatening negative feedback - then issuing said negative feedback - followed by a return attempt on a 'all sales final' item. The item he purchased cannot be easily broken and is a very hard to find item - so I knew his return was bogus. Anyways after a few days I noticed a message on the return page that said 'we may close the return if the item is not received by 1/15' So since its well after that time, and he had yet to return it, I contacted CS and spoke to a rep to see if they could close the case. Not only did they close the case, but I received a nice email saying they'd also remove all feedback associated with that item. So I'm pretty pleased about that. The case is closed about a day now, etc. However there's been no feedback revision or deletion as of yet. My question is how long does it take for that to typically happen? just waiting on said torture chamber to release me. Thanks!

[oceepreneur]

I'm not sure how long it takes to be deleted, but if it's still there after a few more days I would just call CS again to have them manually remove it.

[Startacus]

Thanks for your answer. I called them today and they told me it had to be manually removed and she'd take care of it. Was done in less than 10 minutes. Surprisingly, I wonder because of the way it was erased, if the customer could still leave a feedback again. On my end it just looks like they never left one in the first place. Thanks again.

[SaiJin]

No, that person shouldn't have been able to put another feedback on yours and if a rep really removed it, then his account must be under review.

I have done this in the past and eventually those people even though they used multiple accounts got suspended indefinitely.

[rsot]

Originally Posted by Startacus

Thanks for your answer. I called them today and they told me it had to be manually removed and she'd take care of it. Was done in less than 10 minutes. Surprisingly, I wonder because of the way it was erased, if the customer could still leave a feedback again. On my end it just looks like they never left one in the first place. Thanks again.

Block this bidder as well for future sales.

[Startacus]

Originally Posted by rsot

Block this bidder as well for future sales.

Thanks for that RSOT - I just did.