Refund denied after limitation

[Josephsm823]

Hello Friends, paypal said I can't refund any payment until after 180days and I needed to refund someone's money. please what can I do?

[JamesNorth101]

You can usually phone them and have them manually issue refunds

[Josephsm823]

Originally Posted by JamesNorth101

You can usually phone them and have them manually issue refunds

yeah, I did but the customer support I spoke with said she cannot help.

[rsot]

Try another agent Josephsm823 - when did you get the payment initially?

[Play]

As rsot mentioned, best to a) call again, speak to someone else, or b) send a message via the message centre.

[BigCJ]

Call again but also,

Can the person open a case to get their money back?

[Josephsm823]

Originally Posted by rsot

Try another agent Josephsm823 - when did you get the payment initially?

I tried another agent and it worked out.
thanks a lot.