eBay USA suspended. they need FAX docs?

[mroskey]

Hello,

This is the first time i do stealth USA ebay account. after i list the first products account get suspended and i called them which seems it's pretty normal procedure to do the verification according to the support.

They require ID and Utility bill, what WIRED MOST is they request you FAX the documents. i thought we can email back the PS version. what you guys do with ebay FAX? is there any online FAX services which works good with ebay?


Please fax this information to:
eBay, Attention: eBay Suspension Appeals
Fax number: 877-349-1798

If you're faxing from outside the United States, you can fax it to:
1 + 801-880-7018

Please make sure that all documents are clearly legible and print your username and email address in capital letters on each page so we can match the documents with your account quickly.



help please!!!

[ddm50]

I suggest you call again and again until you get a good representative, some reps are assholes and require docs but some just ask questions and reinstate.

[slokor]

If this was a restriction then it would have been a simple matter.
If its a hardcore suspension though its a different matter - and from what youre saying it sounds like that's what it is.
Did you follow all the proper stealth methodology when opening the account? I can only assume you did not since youre a new forum member, you say youre new to this and you did not get the stealth guide.
Its a new account so not much lost there. Get the stealth guide and start over - and do things properly this time.

[rsot]

You can fax from e-mails these days - there are multiple e-mail app/plug-ins just fyi

[mroskey]

Below is the email i got from Ebay. do you consider hardcore suspension or simple one?



Hello XXXXXX.,


After reviewing your eBay account, we've noted several concerns with your recent activity. As a result, we've taken the following action on your account:

- Your eBay account has been suspended.
- Item listings have been removed. A list of removed items is available further down in this email.

We've taken this precaution to protect our members while we make sure that the activity doesn't cause harm -- however unintentionally -- to the eBay community.

While suspended, you won't be able to use eBay. Registering a new account may hinder any option to appeal your account. If you would like to appeal this action, we need to verify your account information and your eBay activity directly with you.

Any outstanding fees owed for selling activity will post to your account as due. Any amounts that you haven't previously disputed will be charged to the billing method currently on file.

If you have questions about this message, please click Help at the top of most eBay pages.


We appreciate your understanding.
Thanks,

eBay

Originally Posted by slokor

If this was a restriction then it would have been a simple matter.
If its a hardcore suspension though its a different matter - and from what youre saying it sounds like that's what it is.
Did you follow all the proper stealth methodology when opening the account? I can only assume you did not since youre a new forum member, you say youre new to this and you did not get the stealth guide.
Its a new account so not much lost there. Get the stealth guide and start over - and do things properly this time.

[mroskey]

Can you advise which one works the best?

pls advise.

Originally Posted by rsot

You can fax from e-mails these days - there are multiple e-mail app/plug-ins just fyi

[mroskey]

since they have requested docs i bet every CS will check the thread and respond the same but i definitely will give it another try and keep it posted here.

Originally Posted by ddm50

I suggest you call again and again until you get a good representative, some reps are assholes and require docs but some just ask questions and reinstate.

[SaiJin]

Originally Posted by mroskey

Hello,

This is the first time i do stealth USA ebay account. after i list the first products account get suspended and i called them which seems it's pretty normal procedure to do the verification according to the support.

They require ID and Utility bill, what WIRED MOST is they request you FAX the documents. i thought we can email back the PS version. what you guys do with ebay FAX? is there any online FAX services which works good with ebay?


Please fax this information to:
eBay, Attention: eBay Suspension Appeals
Fax number: 877-349-1798

If you're faxing from outside the United States, you can fax it to:
1 + 801-880-7018

Please make sure that all documents are clearly legible and print your username and email address in capital letters on each page so we can match the documents with your account quickly.



help please!!!

No, this is not normal.

1. Did you follow the eBay Stealth guide?
2. What brand and price was the item?

Let's start here so we can further get more details on what actually went wrong.

[mroskey]

Originally Posted by SaiJin

No, this is not normal.

1. Did you follow the eBay Stealth guide?
2. What brand and price was the item?

Let's start here so we can further get more details on what actually went wrong.

1. NO i didn't check the eBay Stealth guide, but i made some accounts already especially UK one with very high limits and i dont' see any sellers here could reach this high limits. but for USA account this is my first attempt.


2. I listed a toy without any brand with price of $9.99.


also when i speak to the customer services. also they went another verification system i forget how it called, ask four names for example " david, rodger, alex, tom", which one do i know him the most? i randomly pickup 2 names maybe trigger their verification system?

[SaiJin]

well, there's something about your account they don't like.

If you claim you know how to make a good stealth acc already then I don't know what to tell you.

[mroskey]

Originally Posted by SaiJin

well, there's something about your account they don't like.

If you claim you know how to make a good stealth acc already then I don't know what to tell you.

thank you i might need to test some of your VCC later on with ebay or amazon.

[mroskey]

Originally Posted by ddm50

I suggest you call again and again until you get a good representative, some reps are assholes and require docs but some just ask questions and reinstate.

you're such a brilliant dude

[sellingnoob]

get the Stealth Guide bro