Has PayPal shut down the US callcenter?

Matce · #1 03-13-2020

Hey guys,

wondering if PP shut down the USA centers?
All I'm getting is Filipino reps...

Has anyone had luck getting a rep from the US in the last 3 days?

thanks

cafonabob1 · #2 03-13-2020

Yes I spoke to one yesterday (then called a few times more for other accounts and all Filipino). Try calling Sunday morning Philippines time, all of these imbeciles will be in church.

Matce · #3 03-13-2020

Quote:

Originally Posted by cafonabob1

Yes I spoke to one yesterday (then called a few times more for other accounts and all Filipino). Try calling Sunday morning Philippines time, all of these imbeciles will be in church.

thanks for the input, I'll try again.

DigiCambio · #4 03-14-2020

We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions ...

Matce · #5 03-15-2020

Quote:

Originally Posted by DigiCambio

We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions ...

Limited yes, but I'm calling since TUE and haven't spoken to a single American.....

Gotta get a few accounts lifted.

Matce · #6 03-16-2020

gotta pump this again... 3 days of calling - 8h every day - only Filipinos.

Anybody had any luck to reach Americans lately?

amazonp · #7 03-16-2020

why usa ? ph guy not help you lift account?

@NasterXchange · #8 03-16-2020

Quote:

Originally Posted by Matce

Limited yes, but I'm calling since TUE and haven't spoken to a single American.....

Gotta get a few accounts lifted.

I think it does not matter as long as you get accounts lifted

solefoodbk · #9 03-17-2020

I tired calling today and it said there was no customer support. I have an account that gets only directed to REAL support not over sea reps that are worthless. ...tried chat and no one responded over 2 hour

Matce · #10 03-19-2020

Yes, seems they shut it down for now. but I was actually able to get a US rep after almost a week. Got that limitation right lifted.
I have a 100% success-rate with USA-reps, hence I don't even deal with Filipinos.

cafonabob1 · #11 03-20-2020

Send a message, it seems like USA support deals with it. Or at least someone who used Paypal before. It isn't a Filipino/Indian chatbot. Might be a few hour response.

Bigj2987 · #12 03-21-2020

How are we supposed to send a e-mail if the account is suspended...